Accounts Receivable Specialist

Responsibilities:

• Research issues/disputes to determine facts and identify root cause and pathway to resolution
• Work with various departments to determine root causes of prevalent process failures that drive billing issues/disputes
• Ensure accurate, timely and appropriate responses to issues/disputes within defined turnaround time requirements established by Management
• Maintain open issues/disputes reporting and provide periodic status updates to leadership with anticipated resolution date
• Validate appropriate data from internal and third-party systems and ensure appropriate course of action is being pursued
• Engage in clear and professional communication with customers and stakeholders
• Maintain comprehensive records of all issue-related activities, communications, and resolutions. Generate regular reports on dispute trends, aging, and resolution status for management review
• Continuously evaluate the resolution process and identify opportunities for enhancement. Suggest and implement improvements to streamline workflows and enhance productivity
• Ensure compliance with company policies, accounting standards, and regulatory requirements during the resolution process.
• Adhere to internal controls and maintain a high level of data accuracy and integrity
• Provide mentorship and support to junior team members, sharing knowledge and best practices to improve the overall performance of the Dispute team
• Perform related duties as well as other duties assigned by supervisor

Qualifications

• 3+ yrs of accounts receivable experience
• Successful candidates are detail-oriented, highly motivated, organized, and have the capacity to work both independently and collaboratively in a fast-paced, high-volume environment
• Candidates should have well-developed Microsoft Office skills-including Excel proficiency
• Ability to solve problems and communicate effectively with all levels of personnel
• Bachelor's degree is preferred