Partner Manager, RFQ

How You’ll Contribute:

Partner Relationship Management & Engagement:

• Develop and maintain strong, collaborative relationships with a portfolio of pre-vetted manufacturing partners who participate in our Partner RFQ program (either exclusive Partner RFQ or hybrid Job Board/Partner RFQ partners)
• Serve as a trusted advisor and strategic partner, understanding their business goals, manufacturing capabilities, and challenges
• Proactively identify and address partner concerns related to bid opportunities, lead times, pricing, and support

Quarterly Business Reviews (QBRs):

• Conduct quarterly business reviews with all partners in your portfolio to assess performance against key metrics
• Track and present bid rates (opportunities received vs. bids submitted) and win rates (bids submitted vs. orders won) for each partner
• Discuss quality, delivery, and collaboration metrics to identify trends and opportunities
• Gather feedback on pricing, turnaround times, and Partner RFQ program experience

Partner Feedback & Process Improvement:

• Collect and synthesize partner feedback on the Partner RFQ platform, process, and experience
• Relay actionable insights to internal stakeholders to drive improvements in bid quality, lead times, and overall Partner RFQ program effectiveness
• Partner with product and operations teams to test improvements and validate that changes address partner needs

Performance Monitoring & Analytics:

• Monitor partner performance against established KPIs including bid participation rate, win rate, quality, and on-time delivery
• Identify underperforming partners and develop action plans to improve performance or evaluate fit within the program

Partner Development & Growth:

• Support partner capability expansion by identifying skill gaps and connecting partners with resources or training opportunities
• Collaborate on strategic account growth, helping high-performing partners increase engagement and order volume

What You Bring To Xometry:

• Bachelor's degree required (Operations, Manufacturing Engineering, Mechanical Engineering, or related field preferred)
• 5+ years of direct experience working with machine shops and manufacturing partners (required) — experience managing relationships, understanding capabilities, or working in a machine shop environment
• Deep understanding of machine shop operations, capabilities, and manufacturing processes (CNC machining, sheet metal fabrication, tolerances, material selection, post machining processing, etc.)
• Engineering background or technical manufacturing knowledge is a plus
• Demonstrated ability to build and maintain strong partnerships with external manufacturing stakeholders in a fast-paced environment
• Excellent analytical skills with proficiency in data analysis and metrics interpretation
• Strong communication and presentation skills, with ability to influence across functions
• Proficiency with CRM platforms, Excel, and business analytics tools
• Ability to travel 15-20% for partner on-site visits and collaboration