Order Processing Associate

How You'll Contribute:

• Receive and process sales orders, including, but not limited to, accurately determining customer account, part number, pricing, shipping requirements, quality clauses and terms
• Communicate with customers to resolve discrepancies between orders, driving towards a successful outcome for customers
• Navigate multiple websites and systems in order to research information as it pertains to the customer
• Partner with Sales, Accounting, Legal, Quality, and Engineering to remove barriers to customers placing orders.
• Execute in a rapidly changing fast paced environment that requires strong teamwork.
• Optimize customer experience by serving as one of the main points of contact for requests or questions to purchase orders.

What You Will Bring To Xometry:

• Effective communication and interpersonal skills
• Excellent organization, project management, and time management skills
• Tenacity in overcoming obstacles while maintaining productive and positive working relationships.
• Ability to work under pressure to meet deadlines and manage time effectively
• Accuracy in entering information and data to multiple systems.
• Previous experience in a relevant position, administrative or customer service setting.
• Equivalent of high school diploma or G.E.D. certification.