Customer Journey Analytics (CJA) Analyst
Xerago
Let the right jobs find you
Get personalised suggestions from verified company career pages, matched to your role, location, level, and skills.
Overview
Position Type
Full Time
Experience
3+ years
Job Description
As a Customer Journey Analytics (CJA) Analyst at Xerago, you will be responsible for transforming cross-channel customer data into meaningful insights that drive business decisions. You will leverage Adobe Customer Journey Analytics (CJA) to build executive dashboards, engineer advanced calculated metrics, and create compelling omnichannel data stories across web, mobile applications, CRM, call center, and in-store interactions. Working closely with Marketing, Product, and business stakeholders, you will simplify complex customer journey data into actionable insights while ensuring accurate person-based reporting and customer identity stitching across channels.