People Success Manager

About Xeno

Xeno is the AI-led customer engagement and loyalty platform trusted by leading retail brands like Subway, FabIndia, Aditya Birla, Taco Bell, Harsha, and Lals Group to turn one-time shoppers into repeat, high-value customers. Our customers run their entire customer engagement - campaigns, journeys, loyalty, offers - on our platform, and we're scaling fast across India and the Middle East.

Role Overview

We're hiring a People Success Manager to independently own People Operations for Xeno, end to end. You'll run HR operations for a fast-growing startup from hiring and onboarding to HRMS, compliance, and culture and act as the go-to partner for every function on people matters. This role is hybrid.

What You'll Do

• Own the full people lifecycle end-to-end onboarding, payroll, HRMS administration, benefits, compliance, and off-boarding for the entire organization.
• Develop and execute an adaptive onboarding program that effectively integrates new hires into Xeno's culture, whether they're working remotely, in-office, or in a hybrid capacity.
• Act as the go-to People partner for every function, GTM, CS, Product and Engineering running structured connects with function heads to align hiring, training and team structure with business needs.
• Independently scope, launch and run People Ops initiatives end-to-end, engagement surveys, culture programs, performance review cycles, L&D tracking with minimal oversight
• Administer the HRMS (e.g. Keka) across all modules, records, payroll, timesheet, onboarding/off-boarding, appraisals and surveys
• Manage statutory compliance (PF, ESIC, NPS), vendor partnerships (insurance, BGV, POSH), and HR policy
• Build and maintain reporting/dashboards that track initiative progress and outcomes for leadership
• Work directly with founders/leadership on people decisions and company-wide communications

What we are looking for

• Startup experience is a must; prior experience building or running People Ops/HR in a startup environment; comfortable with ambiguity and a lean, fast-moving setting
• Proven track record of independently owning end-to-end HR operations, from onboarding to payroll, compliance, and off boarding.
• Strong stakeholder management skills, able to work credibly with function heads and founders, and translate business needs into people decisions
• Track record of driving initiatives independently from scoping to execution
• Hands-on experience with an HRMS platform (e.g. Keka) across payroll, onboarding, timesheet, and appraisal modules
• Working knowledge of statutory compliance (PF, ESIC, NPS) and core HR processes
• 3-5+ years of HR/People Ops experience, with generalist breadth across the employee lifecycle
• Bonus: experience scaling HR through a headcount growth phase, exposure to HRMS vendor negotiations

Why Xeno

• High-ownership role working directly with the founders and every function across the company.
• Take over an established People Ops foundation and make it your own: refine what works, fix what doesn't, and scale it as we grow
• Real impact: your work directly shapes how Xeno hires, onboards, develops, and retains talent
• An open, flat culture with sharp, driven teammates
• A fast-growing, AI-led SaaS company trusted by leading retail brands