Associate Director, Client Services

Reporting of the role:

This role reports to Vice President, Client Services.

3 best things about the job:

• You would be working in one of the most exiting agencies and leading FMCG accounts
• Scope to work on various target segments
• Systematized working process
• Vertical Learning Curve

Measures of success – In three months:

• You would be expected to have full understanding on your portfolio of brand/s
• Understand the different stakeholders within agency and start building relationship with them.
• Helping your team to craft the agency response to the client briefs.

In six months:

• Ability to lead strategic & executional discussions with clients.
• You should be able to have full understanding of what is happening on your clients & lead your team in that aspect.
• Be visible as the leader of your team within the agency as well as with clients
• Start interacting with our regional agency teams on client where applicable

In 12 months:

• Lead the annual planning process for our clients.
• Be the seamless bridge between local clients & regional/global agency team.
• Converse on measurement metrics across touchpoint based on campaign objectives
• Win awards in both internal and external forums like FOM, Cannes, Smarties, RAMAI, etc.
• Ability to start driving agency KPIs; balanced with client KPIs
• Leading client engagement for a set of accounts with total billing 500+ cr. You'll need to have a thorough knowledge of traditional media, opportunities available and build constructive relationships with key media owners where relevant using an innovative approach: in use of media, analysis to showcase efficiencies

Responsibilities of the role:

• Brand guardianship on assigned brands
• Build a relationship as the client's strategic advisor on all communication related issues related to the brand / category
• Clarify, formalize and manage client expectations on an ongoing basis.
• Develop strategic thinking for the brands handled
• Supervise and lead Annual Operating Plans and Communication Review work with teams
• Be the key contact for the Brand/Media Manager for the set of brands handled
• Push the planning thinking by utilizing MediaCom's research, systems and tools
• Search and reapply regional/ global learnings
• Create monthly media reviews/reports
• Proactively use all information to address P&G business issues
• Lead conceptualization of local media campaigns/initiatives
• Team supervision and development
• Lead and manage the sub-teams, maintaining high level of motivation amongst team members
• Ensure basic training and orientation of new team members and Mediacom/P&G
• Ensure strict adherence to all SOPs and audit rules

What you will need:

• Minimum 5-7 years of experience in a similar set up.
• Ability to lead the team with full authority. Also being able to motivate the team & take them along during times of high media activity.
• Being able to overcome the typical media agency pitfalls – build relationship with team members across the planning, buying, operations & the finance/billing teams.
• Being process driven
• Having a good relations with media partners
• Ability to have a business acumen along with being a fundamentally strong media professional
• Business Acumen with the ability to understand 360* degree media.

Life at WPP Media & Benefits:

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we're just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.