Account Manager

Position Summary:

• Own the day-to-day campaign delivery process and provide direct support to the wider account team.
• Develop strong working relationships with clients as well as internal teams and act as the daily contact for assigned workstreams.
• Direct line management of up to one team member.

Client Satisfaction

• Ensure client satisfaction is maintained throughout the campaign lifecycle.
• Develop a deep understanding of the client's industry and proactively share insights.
• Manage client expectations, including frequency of status updates and milestone reviews.

Team Happiness

• Ensure direct reports feel invested in, engaged, and motivated to deliver their best work.
• Provide timely and actionable feedback to aid in their development.
• Bring fun and support into the day-to-day life of the account.

Work Quality and Innovation

• Interrogate work and client deliverables to ensure they exceed expectations.
• Provide project management leadership during the campaign lifecycle.
• Identify potential risks, issues, and opportunities across briefs and processes.

Financial Strength and Operational Excellence

• Take responsibility for the end-to-end invoicing process, including managing to budget and reconciliation.
• Leverage stakeholder relationships to improve the campaign delivery process.
• Communicate financial risks as they arise.

Growth and Diversity of Clients

• Identify potential organic growth opportunities within assigned campaigns.

Competencies (Specific knowledge, skills and abilities):

• Proven problem-solving skills and ability to think outside the box.
• Solid grasp of digital marketing and deep knowledge of digital media.
• Thorough understanding of campaign-level financial management.

Supervisory Responsibility:

• Potential to line manage 1 direct report, supporting their career growth.
• Lead by example and motivate juniors on the team.

Required Education and Experience:

• Degree educated or equivalent professional experience.
• Proven and demonstrable experience in an Account Manager role or equivalent.