Program Manager

Job Purpose:

The Sr. Professional Services Consultant is a member of our consulting group that delivers configurable solutions to our end-user customers and partners. The Professional Services Consultant is presented to our Partners and End Users as the subject-matter expert in the configuration and customization of Tungsten Automation Corporation product.

Key Responsibilities:

• Deliver Tungsten Automation Corporation solutions to customers based on requirements document
• Provide technical leadership to the customer on the Tungsten Automation Corporation solution as configured to the customer's requirements
• Work closely with the project manager to keep projects on schedule and within budget
• Function as the Tungsten Automation Corporation subject matter expert when onsite at the customer's location
• Work independently in developing a solution per the customer's requirements
• Document all customer-specific configurations
• Install Tungsten Automation Corporation configuration in customer environments when not implementing cloud / SaaS solutions.

Qualifications:

• Experience with Tungsten Automation Corporation products or equivalent products from both a functional and technical perspective
• Bachelor's Degree or equivalent in Computer Science, Information Systems or related specialization.
• 6+ years' experience in the field or a related area preferred
• Must have excellent communication skills, strong organizational abilities, and a high degree of attention to detail.
• Consultative communications style, effective listener
• Good presentation and organization skills
• Ability to collect and document business requirements, technical requirements, and process flows

Skills and Knowledge Required:

• Strong written communication, clear verbal communication and presentation skills to enable interactions with a global employee and customer base
• Consultative communications style, effective listener
• Work collaboratively with team members, understand team objectives and help team meet these objectives
• Understand customer's goals and objectives
• Adhere to established work schedule and plans
• Demonstrate attention to detail
• Demonstrate strong listening skills, asking questions to clarify for understanding
• The ability to develop and manage multiple projects and project teams simultaneously while remaining detail-oriented
• Strong technical, analytical, and problem solving/troubleshooting skills
• Understanding of software development, architecture, and customization
• Familiarity with Enterprise Application Services
• SQL Server-based skills; in areas such as MS SQL Server architecture, design, and tuning
• Experience writing scripts using SQL, PL/SQL, and ASP.NET programming languages
• Ability to understand the functional design and technical project requirements
• Working knowledge of one of the following domains: AP, AR, Payroll, HR, etc. workflow, BPR and/or SAP
• Escalate support issues with appropriate internal resources when necessary
• Transfer/share technical knowledge to others team members
• Accurately and professionally document all work
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio)
• Ability to work alternative shift other and client hours when necessary
• Ability to travel to customer project locations as needed

Desired Characteristics in Candidates:

• Effective communication skills for technical and non-technical audiences
• Analytical and proven problem-solving skills
• High Emotional IQ
• Embraces challenges
• Team-orientation rather than an individual contributor

Compensation and Start Dates:

• Hiring now for immediate start
• Salary: Competitive base and bonus determined by level and experience

WonderBotz is an Equal Employment Opportunity employer.