Implementation Consultant

Role: We are seeking a motivated and enthusiastic individual to join our team as an Implementation Consultant for the USA market. As an Implementation Consultant, you will play a crucial role in ensuring smooth and successful implementation experiences for our clients, setting the stage for long-term relationships, customer satisfaction, and assisting the product team with the new feature requirements.

Responsibilities:

• Understand the client’s requirements and lay out the implementation plan.
• Manage the end-to-end implementation process for new clients from initial contact to successful handover.
• Serve as the main point of contact for clients during the implementation process, providing guidance, support, and troubleshooting as needed.
• Collaborate with cross-functional teams including sales, product, and internal support to ensure seamless implementation experiences.
• Understand the internal tools and pick the implementation tasks proactively to expedite the process.
• Conduct training sessions and product demonstrations for clients to ensure they are fully equipped to use our solutions effectively.
• Gather feedback from clients during the implementation process and communicate insights to internal teams for continuous improvements.
• Develop and maintain Implementation documentation, training materials, and resources to support client implementation activities.
• Track and report on key Implementation metrics and KPIs to measure success and identify areas for improvement.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field.
• 3+ years of experience in client Implementation.
• Should be comfortable with US Shift Hours.
• Basic level of MS Office understanding.
• Excellent communication in English (Verbal and Written) and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Strong organisational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
• Proactive attitude and a willingness to take initiative in a fast-paced and dynamic environment.
• Passion for delivering exceptional customer experiences and driving customer success.