Renewals Manager (West)

Location:

Must be located in the Western United States.

Minimum qualifications

• 2 years of related cybersecurity and renewals experience.
• Experience working in a SaaS revenue organization (such as Sales, CSM, or a renewals team).
• Deep understanding of SaaS offerings and pricing models, with the ability to learn Wiz's offerings and pricing with agility.
• Ability to work independently and as part of a team.
• Confidence and ability to navigate customer and partner renewal processes per Wiz rules of engagement.

Preferred qualifications

• 5 years of related cybersecurity and renewals experience.
• Proven track record of success and over-achievement of renewal quota in previous positions.
• Highly collaborative with the ability to succeed in an entrepreneurial environment.
• Familiarity with systems: Salesforce, CPQ, IronClad, ChurnZero.

About the job

Working closely with Wiz's broader Sales and Customer Success teams, our Renewal Managers play a critical role in Wiz's customer retention and expansion strategy. Wiz is looking for a Renewal Manager who is motivated, collaborative and process-oriented to secure up-for-renewal dollars and mitigate renewal risk. Ideal candidates will exhibit a high level of business and sales acumen while maintaining a customer-first approach.

Responsibilities

• Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date.
• Achieve or exceed quarterly revenue goals - retention, growth and term extension of existing customer contracts.
• Partner with Customer Success to assess customer health and drive the appropriate renewal strategy.
• Maintain and report an accurate forecast of renewals within assigned book.
• Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale.
• Escalate whenever appropriate to help resolve customer concerns.
• Identify "at-risk" renewal clients before renewal date and escalate to appropriate team members, mitigate contraction and churn within all deals.
• Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities.
• Collaborate cross functionally with Legal and Deals Desk as applicable.
• Recommend and contribute to process improvements.