Technical Account Manager, Southeast

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google's Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.

Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. At Wiz, you'll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth.

Summary:

As a Technical Account Manager (TAM), you'll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. You will provide both strategic and technical guidance to customers throughout the Wiz journey, from onboarding to operationalization through to a successful renewal and expansion.

Technical expertise and strong customer-facing skills will be essential in addressing the needs of our customers. Serving as the bridge between customers and the broader Wiz team, you'll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience.

What you'll do:

• Be a Wiz Product and Cloud Security Expert: Serve as a trusted technical advisor throughout your customers' Wiz journey, navigate customers through deployment, configuration, and operationalization of Wiz, serve as the primary technical contact for your book of customers, monitor emerging cloud security threats, and stay enabled on new Wiz features.
• Drive Adoption, Business Value Realization, and Customer Satisfaction: Ensure your customers are delighted and seeing value, help develop success plans with measurable goals, lead customers to full adoption, use expert platform knowledge to accelerate outcomes, project manage adoption goals across business units, unblock adoption issues, drive achievement of business goals, and report progress in executive-friendly communications and QBRs.
• Advocate for your Customers: Understand, document, and represent customer needs to internal Wiz stakeholders, and capture feature requests and adoption blockers for Product and Engineering teams.
• Manage your book of business and support revenue objectives: Support and manage a book of up to 15 customers, identify expansion opportunities, assist in securing renewals with sales and renewals teams, drive utilization and adoption targets, identify and action risks, and cultivate relationships from C-level to practitioner.
• Help build and scale a world-class TAM organization: Drive improvements in Wiz's TAM motion, develop documentation, mentor associate TAMs, develop areas of technical subject-matter expertise, and partner cross-functionally to improve processes.

What you'll bring:

• Overall: 5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud or cloud-security product. Examples include Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, and Architect. B.S. in Computer Science, Engineering, or similar field, or equivalent experience. Ability to navigate nebulous responsibilities while contributing to refining the TAM motion.
• Technical Knowledge: Strong understanding of cloud services and architecture of at least one CSP (AWS/GCP/Azure/OCI), ideally with a CSP certification. Familiarity with cloud-security best practices, threat models, and CNAPP use cases. Familiarity with container technologies (Docker, Kubernetes) and their security considerations. Familiarity with DevOps technologies such as CI/CD, Infrastructure as Code, and version control. Familiarity with Linux and Windows operating system concepts and runtime sensing. Strong problem-solving skills and a willingness to continuously learn emerging cloud and security technologies.
• Account Management and Customer Success: Proven track record of managing a book of business with 5-10+ customers, building enterprise relationships, driving customer outcomes, and exceeding performance targets. Ability to enable customers across channels such as Slack, email, and support tickets. Ability to use data and systems, such as CRM and log analysis tools, to monitor customer health. Excellent communication and interpersonal skills.

Compensation + Benefits:

Compensation for this full-time position includes base salary + bonus + equity + benefits. Salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and factors including job-related skills, experience, and relevant education or training.

The US base salary range for this full-time position is $103,000 to $141,000 USD. This range reflects base salary only and does not include bonus, equity, or benefits.

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.