AI Operations Engineer

About the Role

We're hiring our founding AI Operations Engineer. You'll be a founding member of this team, building the tools, integrations, and automations that make Pulley fit seamlessly into how our strategic customers work, plus the agents and automations that take manual work off our Permit Ops team. You'll own whether what you ship actually works and can be trusted, not just whether it's live.

What You'll Do

External

• Work with our strategic customers, alongside the account leads who own the relationship, to understand how they run their rollouts and where Pulley needs to plug in

• Build integrations, data syncs, and AI workflows that connect Pulley to customers' systems, safely. No data leaks, no unsafe writes

Internal

• Sit with our Permit Ops PMs, map how work actually gets done, and spot what's worth automating and what should stay human

• Build fast, lightweight internal agents, tools, and automations that take manual research and admin work off their plate, alongside what's in the core product

• Make sure teams actually adopt and trust what you ship

Across both

• Build the evals and monitoring that tell us whether an AI workflow is getting it right, because a wrong answer means a rejected permit and a delayed opening

• Turn one-off fixes into reusable tools and playbooks that work for every customer and every PM

• Bring what you learn back to Product and Engineering so the platform gets better every week

• Push back when a request won't actually solve the problem

Who You Are

• High slope. You learn fast and have a track record of leveling up quickly

• A builder, not a roadmap owner. You've shipped real AI tools or agents, and you'd rather build the thing than write the plan for it

• Process-minded. You like figuring out how work actually gets done and making it faster, whether that's for a customer or your own team

• Security-minded. You think about what could leak or break before you ship, especially when you're touching someone else's systems

• A clear communicator. You can work directly with customers and internal teams without needing someone to translate

• Quality-obsessed. You care as much about whether something works as whether it shipped

• Ownership. When something is broken, you fix it

Need to Have

• 3+ years of experience in software engineering, ops engineering, applied AI, or a similar hands-on building role

• CS or adjacent technical degree

• A track record of shipping AI-powered tools, agents, or automations that are still running in production (a portfolio or examples are a big plus)

• Fluency with AI coding and agent tooling like Claude Code or Cursor as a daily practice

• Solid engineering fundamentals: you can work with APIs and data, build reliable and secure systems, and debug things you didn't build

• Experience working directly with customers or external stakeholders

• Based in the San Francisco Bay Area and willing to work in person 4 days a week

Nice to Haves

• Experience in construction tech, govtech, proptech, or another domain where the hard part is messy real-world documents and processes

• Experience building internal tools or ops tooling (Retool, n8n, Zapier, MCP connectors, or custom)

• Experience designing evals or otherwise making LLM-powered workflows reliable in production

• Early-stage startup or founder experience

• Interest in helping build and eventually lead a team

Why This Role

• Founding role: you shape what AIOps looks like at Pulley

• Big scope: customer integrations and internal tooling, across every product line we launch

• Room to grow: potential to build and lead the team as it scales