Site Reliability Engineer

Job Summary:

Wissen Technology is hiring a DevOps + SRE + Linux Engineer to support and enhance mission-critical messaging platforms and production infrastructure. The role focuses on production reliability, observability, automation, incident management, and continuous improvement across large-scale distributed systems while working closely with engineering and business stakeholders.

Mandatory Skills (Must Have):

• Linux System Administration (5+ years, preferably Red Hat Enterprise Linux)
• DevOps and Production Support experience (5+ years in enterprise environments)
• Shell Scripting and Python automation for operational tooling and process improvement
• Observability, Monitoring, Alerting and Dashboard creation using enterprise monitoring platforms
• Incident, Problem and Change Management in 24/7 production environments
• Middleware platform support and multi-tenant hosting environments
• Apache Kafka, IBM MQ or similar messaging technologies including configuration and performance tuning
• Troubleshooting at system, infrastructure and application architecture levels

Optional Skills (Good to Have):

• Kubernetes and containerization technologies
• Public or Private Cloud platforms
• CI/CD pipelines and Agile development methodologies
• Jira, Confluence and ServiceNow
• MongoDB, Redis and other NoSQL databases
• TCPdump, Wireshark, JSON, XML, Avro, FIX and Protocol Buffers

Professional Attributes & Qualifications:

• Education: BE/BTech/ME/MTech in Computer Science, Information Technology, Engineering, or related field
• Leadership: Experience acting as an escalation point and collaborating across global teams
• Ownership: Ability to independently drive production issues, automation initiatives and infrastructure improvements
• Communication: Strong written and verbal communication skills with experience preparing documentation and presentations
• Problem Solving: Self-motivated with strong analytical and troubleshooting capabilities

Key Responsibilities:

• Provide Level 3 production management support for enterprise messaging platforms
• Design dashboards, alerts and proactive monitoring to improve service reliability
• Automate operational processes and reduce manual toil through scripting and tooling
• Lead complex troubleshooting across software, infrastructure and architecture layers
• Manage incidents, problems, requests and change implementation activities
• Partner with engineering teams and stakeholders to plan and execute production changes
• Participate in on-call rotations and global follow-the-sun support model
• Maintain operational standards, best practices and infrastructure documentation