Customer Experience Associate

About Wishlink

Wishlink is a well-funded, early-stage startup, on a mission to shape the creator economy and change how people shop. Our mission is to build a hyper-personalized shopping experience for every user, which is creator-led, so that every user can get exactly what they are looking for. We are on a mission to define new charters at the intersection of e-commerce and social media.

Team and Investors

We're 3 founders, Chandan, Shaurya, and Divyansh, with a shared passion to solve real-world problems at scale. We started Wishlink in January 2022. We are based out of Gurugram. We have recently raised a series A round of $7M, led by Fundamentum & Elevation Capital.

Why Join Us?

Wishlink is used by over 800k users daily to discover and shop products online. We have grown remarkably in the last 4 months and are working with over 50,000 content creators and 250+ brands and eCommerce marketplaces.

What would you be doing?

• Serve as the primary point of contact for creators and respond to their inquiries promptly via online chat and call.
• Provide accurate information about products and services to the creators.
• Ensure customer satisfaction while addressing concerns and queries.
• Demonstrate strong communication and problem-solving skills.
• Stay updated on product updates and company policies.
• Collaborate with relevant stakeholders proactively to find swift and effective solutions when needed.

What are we looking for?

If you are a content creator yourself or have worked closely in the social media space, we like you already.

• Strong communication skills, ability to articulate information clearly and concisely.
• Problem solving skills and capacity to analyze issues and provide effective solutions.
• Product knowledge and understanding of the company's products and services.
• Team collaboration and willingness to work collaboratively with other team members for issue resolution.
• Enthusiasm for all things digital and a love for the creator community.
• Charismatic communicator with outstanding interpersonal skills.
• Creativity and adaptability in a fast paced, ever-evolving environment.
• Above everything, willing to learn continuously and keep improving.

Perks and Benefits

• Competitive Salary, Generous ESOPs, and Relocation Bonus
• Learning & Development Programs with a Dedicated Budget
• Company sponsored newsletters and books
• ChatGPT Subscription
• Regular Team Outings
• Discounted Health Plans & Gym Memberships
• Industry insights on growing your social media if you are a (aspiring) creator