Information Development Manager

Who are we?

Whatfix is an AI platform advancing the “userization” of enterprise applications, empowering companies to maximize the ROI of their digital investments. Technology needs adoption. It’s no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old  DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user, not the other way around.

At the heart of userization philosophy is ScreenSense, our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work.

This intelligence powers our entire product suite.

• Digital Adoption helps users get productive faster.
• Product Analytics uncovers friction and closes adoption gaps.
• Mirror allows employees to train in safe, simulated environments.

These are ur embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance.

Our upcoming AI-first products are already creating a buzz in the market.

• Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf.
• Whatfix Mirror 2.0 is the world’s only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.

Together, these products reflect Whatfix’s commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers.

Whatfix is bridging the gap between rapid technological change and human enablement—ensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee.

At Whatfix, we’re not just making software easier—we’re making AI work for people.

The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Be one of the key Leaders in this awesome journey of building a billion-dollar company!

Are you ready for the next phase of your growth?

We are looking for a stellar Information Development Manager who is passionate about turning complex technical knowledge into clear, elegant documentation that real people actually love to use. You thrive at the intersection of craft and collaboration — equally comfortable diving deep into API references as you are coaching a junior writer through their first big deliverable. You will be part of a close-knit, motivated team where great writing is a first-class citizen, and where documentation is built alongside the product — not bolted on at the end.

What do you get to do?

• Own the end-to-end documentation strategy for one or more product areas — from planning and authoring through review and publish — ensuring every piece of content is accurate, complete, and a joy to read
• Mentor and grow 2–3 Information Developers or Technical Writers on the team: onboarding them, reviewing their work with thoughtful feedback, and championing their career development
• Author a wide range of content — user guides, API references, tutorials, release notes, how-to guides, and troubleshooting docs — always writing for the audience, not the spec
• Partner closely with engineering, product, design, and QA to embed documentation into the product development lifecycle from day one, influencing decisions rather than just documenting them
• Champion docs-as-code practices and contribute to improving the documentation build, review, and publish pipeline
• Build and maintain the team’s style guide, templates, and content standards so every writer on the team is set up to do their best work
• Track documentation health — coverage, freshness, customer feedback — and proactively close gaps before they become problems
• Act as the documentation voice in sprint planning, spec reviews, and design critiques, making sure the user’s need for clarity is never an afterthought

What you need to have / bring to the table:

• 5–7 years of hands-on experience in technical writing or information development within a software or technology environment — you have seen the full documentation lifecycle many times over
• Proven experience leading or mentoring 2–3 technical writers or information developers — you know how to give feedback that builds people up while making the work genuinely better
• Deep proficiency with industry-standard authoring tools (MadCap Flare, Adobe FrameMaker, Oxygen XML, or equivalent) and a working knowledge of DITA or structured authoring principles
• Hands-on experience with API documentation — REST, GraphQL, and/or SDK reference docs — you are comfortable reading code and working directly with engineers to get the details right
• Working knowledge of developer tooling: Git/version control, Markdown, static site generators (Docusaurus, MkDocs, etc.), and CI/CD pipelines — docs-as-code is not a buzzword to you, it is how you work
• Experience working in Agile/Scrum environments and embedding documentation deliverables into sprint workflows
• Strong editorial judgment — you can take a wall of technical detail and turn it into something a user actually wants to read, and you can explain exactly why every structural decision you made was the right one
• Excellent written and verbal communication skills; equally effective in a document review, a cross-functional standup, or an executive readout

Bonus if you bring:

• Experience with localization workflows or managing multilingual documentation
• Background in content strategy or information architecture at an organizational level
• Familiarity with UX writing or in-product content
• CPTC certification or equivalent
• Domain experience in cloud infrastructure, developer tools, fintech, or enterprise SaaS