Solutions Engineer

Who are we?

Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software.

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Solutions Engineer

Solutions Engineer is a highly strategic, high-exposure role that will drive the use of Whatfix, being a trusted consultant to our customers by guiding them during the product's implementation, and internally evangelizing on the diverse use cases of Whatfix implementation. You will drive the onboarding, product solution-ing, end-to-end implementation of the product, to deliver a seamless user experience.

What you will be doing

• Develop, test, and maintain robust code for various features, ensuring functionality across different environments and platforms.
• Design scalable and maintainable software architectures that support the Product's growth and evolution, considering future feature additions and integrations.
• Diagnose and troubleshoot complex technical issues within the Application, applying problem-solving skills to devise and implement effective solutions.
• Work with our customers to configure, test & integrate Whatfix solutions into enterprise applications.
• Acquire and Leverage your knowledge across various Enterprise Applications to define the framework for Whatfix Implementation.
• Pilot new feature releases to directly influence the overall Product development roadmap.
• Work cross-functionally in collaboration with different departments, including Product, Customer Success, Sales, Customer Support, and Marketing.

What are we looking for?

• BTech CSE, BTech IT / ITES, MTech, BCA, or MCA with No Backlogs.
• Excellent Problem solving skills.
• Full-Time work experience - At least 3 years of Work experience in Web Technology (HTML, JS, CSS), APIs and Databases.
• Experience on other Languages and Frameworks will be an added advantage.
• Good Knowledge on Software Architecture and Design Patterns.
• Impeccable verbal and written communication skills (Very Important).
• Ability to collaborate with internal and external stakeholders while dealing with complex situations.

Note:

• At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, and fuels innovation.
• At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences.