Technical Support

Roles and Responsibilities:

• Communicate with customers via inbound phone calls.

• Provide follow up to customers via outbound calls and emails.

• Resolve issues with basic troubleshooting.

• Save the day for our customers by driving an amazing customer experience that makes our customers smile.

What You Will Need to Accomplish the Job

• Minimum of 1 year of Customer Support experience.

• Background and interest in technology: Must have solid computer skills and the ability to adapt and learn technology quickly.

• Strong phone presence and excellent written and verbal communication skills, as you will be communicating with customers through phone (primarily) and email channels.

• Ability to work in a fast-paced, busy Customer / Tech Support team.

• Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues.

• Must be hungry to learn, caring towards others, and creative in your problem-solving.

What Will Make Us Love You

• Previous Phone Support experience.

• Knowledge of network infrastructure and connectivity a plus.

• Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved.