Weave US Template

What You Will Own

• Own product strategy, discovery, prioritization, and execution for a set of payments and RCM workflows, from identifying the problem through launch, adoption, measurement, and iteration.

• Improve how healthcare practices request, collect, record, and reconcile patient payments across digital and in-office experiences.

• Build workflows that connect payment activity with practice-management systems, patient ledgers, claims and RCM data, and other systems of record.

• Develop a deep understanding of how practices reconcile transactions, settlements, refunds, adjustments, fees, chargebacks, and other payment activity with patient balances and accounting records.

• Identify opportunities to reduce manual work and eliminate fragmented workflows between Weave, practice-management software, payment systems, and financial operations.

• Partner with customers and internal teams to understand front-office and back-office workflows, identify high-value problems, and validate solutions before significant development investment.

• Define clear product requirements, success metrics, and acceptance criteria while giving Engineering and Design appropriate latitude to determine the best solution.

• Use customer research, product analytics, payment data, operational data, and financial metrics to prioritize opportunities and evaluate product performance.

• Partner closely with Engineering to balance new capabilities with reliability, scalability, platform improvements, and technical debt in financial workflows where accuracy matters.

• Work with payment, technology, and healthcare partners to define and deliver integrations that expand Weave’s capabilities.

• Collaborate with Sales, Customer Success, Support, Marketing, Finance, Risk, and Operations to ensure successful launches and ongoing product adoption.

• Develop a strong understanding of the economics of the products you own, including payment volume, adoption, monetization, cost, and operational impact.

• Help shape the longer-term Payments & RCM roadmap as Weave expands its role in the patient financial journey.

What You Will Need to Accomplish the Job

• 4+ years of product management experience building and shipping software products.

• Meaningful product experience in at least one of the following areas:

  • Healthcare payments or payment technology

  • Practice Management Software, EHR, or healthcare RCM

  • Financial reconciliation, patient ledgers, billing, or accounting workflows

• Strong understanding of how complex operational workflows translate into product requirements and user experiences.

• Experience working closely with Engineering and Design to deliver technically complex products or integrations.

• Ability to understand APIs, data flows, system integrations, and dependencies well enough to make informed product decisions without needing to be the engineer.

• Strong analytical skills and experience using data to evaluate problems, prioritize investments, establish KPIs, and measure results.

• Ability to communicate clearly with both technical and nontechnical audiences and translate between customer, business, operational, and engineering needs.

• Experience conducting customer discovery and turning qualitative and quantitative insights into product decisions.

• Demonstrated ability to operate effectively when the problem is not fully defined and to create structure from ambiguity.

What Will Make Us Love You

• You have worked on payment reconciliation between a processor/payment platform and a PMS, EHR, ERP, accounting system, or other system of record.

• You understand healthcare payment workflows such as patient responsibility, statements, payment plans, card-on-file, post-insurance balances, collections, and payment posting.

• You have worked for a PMS/EHR company, healthcare payments company, RCM technology company, payment processor, PayFac, or vertically integrated SaaS platform.

• You understand the payment lifecycle beyond checkout, including authorization, capture, settlement, funding, refunds, disputes, transaction matching, and reconciliation.

• You have experience with platforms serving SMB healthcare practices, particularly dental, optometry, veterinary, medical, or other ambulatory healthcare markets.

• You understand enough of the healthcare revenue cycle to reason about claims, eligibility, insurance adjudication, patient responsibility, and collections.

• You naturally look for opportunities to replace manual financial workflows with automation while maintaining appropriate accuracy, controls, and user trust.

• You can move comfortably between customer workflow details and broader product/business strategy.

• You ask “why?” before jumping to a feature solution and are comfortable challenging assumptions with data and customer evidence.

• You take ownership of outcomes rather than simply managing a roadmap or backlog.