Lead Product Designer

Our Platform

The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.

Our Backing & Partnerships

Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.

What You’ll Do

We’re looking for a Lead Product Designer who brings clarity, craft, and curiosity to how we design and build our SaaS platform. You’ll design experiences that help businesses connect better with their customers and lead the effort to make every part of our product simple, useful, and enjoyable.

You’ll work closely with product managers, engineers, and other designers to shape what we build next. You’ll own design for key areas of the product, guide other designers, and help raise the quality and consistency of our design system and mobile experience.

• Lead end-to-end design for core product areas, from discovery to implementation.
• Translate customer needs into clear, intuitive experiences informed by competitor insights, research data, and UX best practices.
• Build a deep understanding of competitor features and customer needs at a persona level.
• Use modern tools and AI-assisted workflows to iterate faster, prototype new ideas, and validate through user testing.
• Lead user research to identify key touchpoints and define measurable criteria for UX effectiveness and efficiency by guiding other designers in conducting interviews, analyzing insights, and applying data-driven design principles.
• Own and evolve our design system to improve consistency, scalability, and ease of use across the product.
• Partner with engineering to ensure our design system is implemented accurately and continuously improved.
• Reimagine and enhance mobile app experience, ensuring parity and coherence with the web app.
• Collaborate with product and engineering teams to refine ideas based on feedback and improve designs as they’re built.
• Mentor designers, review their work, and support their growth.
• Contribute to product and business strategy by connecting design decisions to outcomes.
• Build and present completing design demos to leadership to secure stakeholder alignment and buy-in.