Customer Support Executive

Responsibility

• Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided.
• Should be able to answer calls timely ensuring adherence to the process standards.
• Follow up customer calls wherever is necessary
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Follow established processes and procedures to maintain service quality.

Core Responsibilities:

Customer Support:

• Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience. Log customer concerns and follow up until resolved.

Lead Generation:

• Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software.

Desired Skills and Requirements:

• Exp : 0 (Fresher)
• Any Graduate
• Fresher ( Pass out 2024)
• Having accounting knowledge is a plus.

Benefits :

• Full-time job
• Incentive
• Mediclaim benefits (Self + Spouse + Children + Mother & Father)
• Attendance Incentive

NOTE : You can bring your friends along if looking for a job.