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Customer Support

Bengaluru, India · Full-time

  • Posted 1w ago
  • From Vyapar’s careers page
Location
Bengaluru, India
Type
Full-time
Level
Entry Level
Experience
1+ years
Department
Customer Service
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About the role

Summary:

We are seeking a dedicated Customer Support professional with 1-3 years of experience in the Common Support department to join our International Business team. The ideal candidate will have a passion for providing exceptional customer service and resolving inquiries from a global customer base.

Roles and Responsibilities:

  • Responding to customer inquiries via phone, email, and chat in a timely and professional manner
  • Providing product information, troubleshooting assistance, and resolving customer issues
  • Collaborating with internal teams to escalate complex issues and ensure timely resolution
  • Maintaining accurate records of customer interactions and transactions
  • Identifying opportunities for process improvement and customer satisfaction

Qualifications:

  • 1-3 years of experience in a customer support role
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced, multicultural environment
  • Strong problem-solving skills and attention to detail
  • Proficiency in CRM software and Microsoft Office suite

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