Operations Executive

Role Summary:

We are looking for a proactive and detail-oriented Operations Executive based in Mumbai to manage and coordinate OPD (Outpatient Department) and AHC (Annual Health Checkup) bookings for corporate sponsors and VIP clients. This role involves end-to-end coordination, client servicing, and on-ground support through hospital or diagnostic center visits as per operational requirements to ensure a smooth, premium healthcare experience for high-value clients.

Key Responsibilities:

• Coordinate and manage OPD and AHC bookings for VIP clients and corporate sponsors.
• Liaise with hospitals, clinics, and diagnostic centers to ensure accurate and timely scheduling of appointments.
• Provide on-site support at hospitals or health centers, as required, to assist VIP clients and ensure smooth execution of services.
• Act as a single point of contact for VIP clients, managing queries, rescheduling, and escalations.
• Maintain accurate records and documentation of all appointments, visits, and client communications.
• Work closely with internal teams (Customer Support, Account Management, Tech) to resolve issues and enhance client experience.
• Ensure high service quality and adherence to Visit Health’s standards and SLAs.
• Professionally represent Visit Health during in-person visits and client interactions.

Key Requirements:

• Bachelor’s degree in any discipline (Healthcare, Tech, Hospitality, or Business preferred).
• 3+ years of experience in operations, healthcare coordination, or client servicing.
• Excellent communication and interpersonal skills.
• Willingness to travel locally within Mumbai for hospital/clinic visits as per business needs.
• Proficient with CRM systems and scheduling tools.
• Fluent in English and local languages (Marathi/Hindi preferred).