TL/AM/M/SM - Operations

About Us

Visit Health is a pioneering health-tech platform, founded by four BITS Pilani alumni, to democratize healthcare. Launched as a telemedicine platform in 2016, Visit Health has today grown into an all-in-one healthcare platform providing preventive, primary, holistic wellness, condition management, and care services to 80 lakh+ Indians through 80,000+ doctors, 8,500+ diagnostic centres, & 5,500+ pharmacies.

Our Core Offerings

• Primary & OPD Benefits: Seamless OPD services right from doctor consults to medicine delivery, reducing out-of-pocket expenses through cashless OPD benefits.
• Preventive Health Management: Health check-ups & vaccines to fitness & gym membership for preventive & proactive healthcare management.
• Employee Assistance Program (EAP): 360-degree wellness ecosystem combining mental, financial, and legal consultations/expert-led advice, along with a mood tracker for a balanced work-life experience.
• Condition Management & Care Programs: Comprehensive programs for chronic condition management and specialized care programs for pregnancy, women, and elders.

Roles & Responsibilities:

• Manage resources and develop/execute an operational plan.
• Ensure proper implementation of procedures.
• Serve as the primary point of contact for a designated portfolio of key Service Providers.
• Drive client retention, satisfaction, and contract renewals.
• Ensure delivery of key performance metrics, including user/client feedback and NPS.
• Maintain relationships with partner providers and optimize transaction costs.
• Track operational costs, manage department budgets, and allocate assets efficiently.
• Assess business growth needs and provide insights for process scaling.

Requirements:

• Experience in e-commerce or online retail, managing operations at a tech startup.
• 1+ years of experience in Client Management, Account Management, SLA Management, Transformation Projects, Transitions, and P&L Responsibilities.
• Strong analytical thinking, problem-solving, budgeting oversight, and communication abilities.
• Bachelor's degree in Business Administration, Management, or related field.
• Proficiency in productivity applications, data dashboards, or enterprise resource planning (ERP) tools
• Proven experience in managing operations and onboarding new Service Provider.
• Excellent communication and leadership skills.