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Veradigm
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Contractor

Pune, India · Hybrid · Full-time

  • Posted 1w ago
  • From Veradigm’s careers page
Location
Pune, India
Work mode
Hybrid
Type
Full-time
Department
Customer Service
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About the role

The primary purpose of this role is to-

  • Provide product support to customers via the telephone and/or Internet (e.g., instant message, email)
  • Track and document inbound support requests and ensure proper notation of customer problems or issues.
  • Assess nature of product or service issues and resolve support problems.
  • Provide day to say support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets.

Skills –

  • Excellent verbal & written communication skills
  • Good analytical and problem-solving skills.

Skills they ask for

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Veradigm

About Veradigm

Healthcare data and EHR technology

Veradigm (formerly Allscripts), headquartered in Chicago, provides electronic health record, practice management, and healthcare data technology to physician practices and health systems.

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