Customer Service Representative - 11am - 8pm CST

The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will be available 11am - 8pm CST (Mon to Fri), to support patient in/outbound contact.

Essential Functions for Customer Service Representative

In addition to working as prescribed, specific responsibilities of this role include:

• Responsible for consistently meeting production standards for inbound and outbound calls
• Responsible for consistently meeting quality assurance standards.
• Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
• Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.
• Protects customer information by keeping all information confidential.
• Processes miscellaneous paperwork and documentation.
• Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service
• Schedules call backs as needed.
• Be a collaborative team member.
• Assist with additional tasks as assigned by supervisor or call center management.

Minimum Requirements:

Education/Experience/Certification Requirements

• MUST be available to work <u>11am - 8pm CST</u>.
• High-speed home internet (NOT Cell-based internet) required.
• Ability to test home internet speed, to ensure adequate bandwidth.
• Excellent communication (written and oral) and interpersonal skills.
• Strong organizational, multi-tasking, and time-management skills.
• Must be detail oriented and able to follow through on issues to resolution.
• Must be able to act both independently and as a team member.
• High School Diploma or equivalent combination of education and relevant experience needed.

Preferred Qualifications:

• One year or more provide customer service support over the phone in remote setting.
• Experience handling up to 100 customer contacts per day