Sales Operations and Transportation Specialist

Summary:

Tricon Energy is seeking a personable, customer-focused Sales Operations & Transportation Specialist who thrives on building strong relationships and delivering exceptional customer service. The ideal candidate has a sales-oriented mindset, excellent communication skills, and the ability to manage customer orders, coordinate transportation, and proactively resolve challenges in a fast-paced environment.

Key Responsibilities:

• Build and maintain strong relationships with customers, carriers, and internal teams to ensure excellent service and long-term partnerships.
• Serve as a key point of contact for customers, providing timely updates, addressing concerns, and ensuring a positive customer experience.
• Negotiate competitive freight rates, maintain strong carrier relationships, and coordinate transportation arrangements.
• Resolve shipment delays, customer concerns, and other operational issues.
• Maintain accurate sales orders, shipping documentation, and records.
• Proactively follow up on pending orders and keep customers informed.

Qualifications and Experience:

• 4+ years' experience in customer service, sales operations, logistics, or transportation coordination.
• Excellent verbal and written communication skills, with the confidence to interact with customers, vendors, and internal stakeholders.
• Proven ability to manage customer relationships, resolve concerns, and maintain a high level of customer satisfaction.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Bachelor's degree in supply chain, logistics, business, STEM, or a related field preferred. Candidates from other educational backgrounds with strong analytical, problem-solving, and critical-thinking skills are also encouraged to apply.
• Strong communication and relationship-building skills.
• Experience working with trucking companies or negotiating freight rates is preferred.
• Proficiency in Excel. (Required)
• A proactive, solutions-oriented mindset with a strong sense of urgency.
• Bilingual in English and Spanish is a plus