Manager, Professional Services (TS/SCI Or Higher Required)

Job Title:

Manager, Professional Services (TS/SCI Or Higher Required)

About Trellix

Trellix is a global cybersecurity leader helping organizations build cyber resilience for the AI era. Combining AI-native security, operational threat intelligence, and automated detection and response, Trellix provides defense-grade protection at machine speed across on-premises, air-gapped, operational technology, hybrid, and cloud environments. Trellix helps customers anticipate threats, scale effective security operations, maintain business continuity, and adapt their security posture for the modern threat landscape. Working with a broad partner ecosystem and global intelligence collaborators, Trellix helps strengthen the collective defense against cybercriminals and state-sponsored attacks. At Trellix, we empower professionals at all career stages to expand their technical expertise, lead strategic initiatives, and make a tangible global impact. Whether you are an industry pioneer or an emerging specialist, Trellix provides the tools and opportunities to enhance and expand your skill set. Join our mission to scale AI-driven cyber defense alongside an AI-accelerated threat landscape, and help build a safer, more resilient future. More at https://trellix.com.

Role Overview:

The Federal Professional Services Manager is a key leadership role within Trellix’s Global Professional Services Organization, responsible for directing a team of technical consultants in the U.S. Federal customer base. Reporting to the Director of DOW, IC, DISA Professional Services, you will oversee delivery execution, operational rigor, scope management, and revenue realization across Combatant Command (COCOM), U.S. Army, Airforce, and Space Force.

In this role, you will bridge strategic leadership with technical delivery execution for critical DOW customers. You will coach and lead teams of 15–20 Federal Professional Services personnel, partnering closely with Federal Sales, Customer Success, Technical Support, and Engineering to deliver complex cybersecurity deployment, custom integration, and architectural advisory services. Your primary objectives are driving billable utilization, project margin, Statement of Work (SOW) delivery, and ensuring consultant success across mission-critical agency operations.

Role Requirements:

Location: Virginia

Clearance Required: TS/SCI

Up to 50% Travel Required

About the Role:

People Leadership, Team Coaching & Capacity Planning

• Lead, mentor, and develop a team of Federal Professional Services consultants, building a culture of technical excellence, accountability, and mission alignment.
• Establish clear individual targets for billable utilization, professional development, technical certifications, and operational compliance.
• Guide team members through complex technical deployments, customer escalations, and risk mitigation strategies.
• Manage resource allocation, capacity planning, scope negotiations, and staffing assignments across high-priority Federal agency programs, balancing project timelines with clearance requirements.

Service Delivery, Scope Management & Financial Performance

• Own the delivery performance and financial health of the Federal Professional Services portfolio, driving billable utilization, meeting or exceeding project margin targets, and recognized services revenue.
• Ensure all technical engagements are delivered on-time, within budget, and in full compliance with active Statements of Work (SOWs) and performance specifications.
• Identify project risks, manage technical blockages, and implement recovery plans.
• Oversee change-order processes for out-of-scope customer requests, partnering with Sales to scope and convert expansion opportunities.

Federal Governance, Compliance & Stakeholder Engagement

• Build strong working relationships with key agency stakeholders, including Contracting Officer's Representatives (CORs), Contracting Officers (COs), CISOs, Program Managers, and Prime System Integrator partners.
• Maintain strict adherence to Federal procurement regulations (FAR/DFARS), agency-specific security controls, FedRAMP mandates, and technical clearing procedures.

Practice Scoping & Cross-Functional Collaboration

• Partner with Public Sector Sales Account Executives and Solutions Engineers during pre-sales phases to scope technical engagements, write detailed SOWs, and estimate project effort accurately.
• Collaborate closely with Customer Success Manager (CSMs) leadership to ensure a seamless transition from solution deployment to long-term operational adoption and expansion.
• Coordinate with Product Management and Engineering to provide direct customer feedback regarding deployment friction, product gaps, and integration needs.
• Align with customer security goals, conduct monthly engagements covering product features and adoption, making onsite visits, developing success plans and executing health plays.

About You:

Education & Experience

Clearance: Must hold a TS/SCI or higher clearance.

Education: Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, Engineering, or a related technical/business field (or equivalent practical experience).

Professional Experience: 5+ years of experience in Professional Services, Technical Consulting, or Systems Integration within enterprise IT or cybersecurity environments.

Leadership Experience: 3+ years of direct people management experience leading technical consulting or professional services delivery teams.

Domain Expertise: Deep understanding of the U.S. Federal market (FedCiv, DOW, IC) and the operational dynamics of Federal IT deployment.

Technical & Functional Competencies

• Deep understanding of cybersecurity architecture, platform deployments, and technical domains (Endpoint, XDR, Network/NDR, Data Security/DLP, or SIEM/SecOps).
• Expertise in project management methodologies, SOW development, Firm-Fixed-Price (FFP) and Time & Materials (T&M) contract structures, and Salesforce.
• Strong working knowledge of Federal contracting frameworks, FAR/DFARS standards, and CPARS processes.

Leadership & Security Clearance

Executive Presence: Ability to brief and engage with senior agency leaders, CISOs, and contracting officers.

Cross-Functional Leadership: Proven ability to collaborate with Sales, Product Development, and Support to remove delivery friction and scale service offerings.

Citizenship & Clearance: Must be a U.S. Citizen. Active Top Secret/SCI clearance (or immediate eligibility) required.

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.