Database Support Engineer

What You Will Do:

• Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation
• Manage support cases from beginning to end.
• Develop and maintain close relationships with our customers to help them be successful.
• Be curious, always willing to learn, and always looking for ways to improve our products, processes, and culture.

What You Need:

• Bachelor’s degree in computer science, information systems, or equivalent experience.
• Relational DB experience at scale: administration, data modeling, query optimization
• Experience with relational databases (PostgreSQL a strong plus!)
• Experience as a technical support professional with external customers.
• Strong aptitude to understand and learn new software products.
• Strong communication skills and the ability to express patience and empathy when troubleshooting complex technical concepts to a varied audience.

Other Things that Will Help:

• Be familiar with TimescaleDB! You should download and test it out before you interview:
• Familiarity with broad cloud computing concepts and experience with AWS, GCP, and Azure.
• Experience with Relational databases, NoSQL databases, and data modeling tools.
• Familiarity with PostgreSQL, including best practices, Query Plan analysis, backup/restore, migrations, etc
• A strong sense of curiosity and a willingness to wade into the unknown and learn as you go.

Our Commitment:

• We respond to every applicant.
• We review applications fairly and objectively, and shortlist based on relevant skills and experience.
• We ensure clear and timely communication throughout your candidate journey.
• We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization.