Analyst, Bank Payments, Reported Fraud, UK (6 months contract)

What we're looking for:

This is an exciting opportunity for someone who is passionate about Fraud and Financial Crime, leading teams, and using technology and data to constantly improve processes and service. This position will suit a proven operational team leader who is keen to join a fast growing European-focused Fintech.

As a Fraud Investigations Analyst you'll be:

• Conduct end-to-end investigations into suspected fraud, scams, chargebacks, and financial crime activity
• Analyse transactions, customer behaviour, and supporting documentation to identify fraud typologies and patterns
• Review alerts generated by fraud monitoring systems and take appropriate action (account restrictions, closures, clearlisting)
• Assess source of funds and source of wealth where required
• Liaise with internal teams to resolve cases efficiently
• Communicate with external parties such as banks, payment providers, and law enforcement when necessary
• Make clear, well-reasoned decisions in line with internal policies and regulatory expectations
• Maintain accurate case notes and investigation records
• Contribute to fraud prevention initiatives, process improvements, and control enhancements
• Stay up to date with emerging fraud trends, typologies, and regulatory changes

You'll be a great fit if:

• You have C1 level and above in spoken and written English.
• You have at least 1 year experience of Fraud, AML, Transaction monitoring or Financial Crime control functions, ideally within a financial services business and have solid understanding of the risks and controls
• You have good analytical, process and project management skills as well as the ability to make risk-based decisions and/or recommendations
• You are passionate about driving continuous improvement and managing teams through change
• You ideally have experience in, or knowledge of UK business banking
• Strong analytical and critical-thinking skills
• Ability to assess complex information and make sound risk-based decisions
• Excellent attention to detail and documentation skills as well as good written and verbal communication skills
• Ability to manage multiple cases and meet deadlines
• Comfortable working with transaction data, banking information, and investigative tools

What you'll get in return:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you'll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Stock Options (If applicable)

Tidean Ways of Working

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success.

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.