Sales Specialist

About the Role:

This customer-facing role will focus on understanding the requirements of our customers and assisting them through the journey to find the best financial solution, ensuring that all of our customers have delightful, memorable experiences.

Some of the things you’ll be doing:

• Managing inbound communications from our customers
• Proactively contact prospective customers exploring finance options on our website and inbound enquiries
• Ensuring all customers are supported through our digital journey with a successful outcome of securing the funds they require
• Deal assistance; working with Lenders at each stage of the sales process
• Confidently pitch lending products on behalf of our panel of lenders most suitable for our customers
• Maintain accurate, up-to-date information on any prospects that you speak with (in Salesforce)
• Monitoring and identify trends & anticipate needs to help you identify quality businesses who would need Funding Options whilst adding new or updated customer profile information into Salesforce
• Ensuring that sales technologies, such as our CRM, are used accurately, promptly and correctly to enable effective data collation and reporting

What we are looking for:

• An obsession for delivering the highest level of customer service, along with superior communications skills
• Ability to engage and quickly establish strong working relationships
• A results-oriented work ethic with impeccable attention to detail, determination and drive
• A passion for small businesses and helping them achieve their dreams
• Ability and desire to work in a fast-paced environment and effectively engage with Customers to understand their customer’s requirements/needs so you can guide them to the solution
• Work well independently as well as collaboratively with the wider business
• You are self-motivated and have the ability to manage and to plan your day.
• Ability to work well under pressure
• Ability to troubleshoot issues quickly and effectively
• Experience working on the telephones - sales or call centre based environments
• Works effectively in virtual teams with colleagues, customers, suppliers and others

What you’ll get in return:

• Salary: €16,400.00 - €18,450.00 gross annual
• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget in the amount of 250 EUR per year (can be increased)
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• WFH equipment allowance