Sales Team Lead (Member Success)

About the role:

We are looking for an experienced and performance driven Telesales Team leader to lead, coach and manage telesales team in Delhi, India. The ideal candidate will play a key role in driving sales within our Insurance product vertical, improving conversion rates and ensuring consistent improvement of the team and high quality customer experience, while identifying lead funnels & opportunities for process optimisation.

What you will do:

• Lead and Manage a telesales team based in Delhi NCR, to consistently deliver and exceed sales targets and KPI’s.
• Monitor Daily performance, call metrics and assigned KPI’s
• Monitor calls and provide real time feedback to maintain performance of the team
• Provide daily and weekly performance feedback and 1:1 to support the team members
• Encourage team to meet and exceed their targets through contests, incentives and positive reinforcement
• Handle escalations and support team with complex queries and sales objections
• Prepare and share performance reports - daily, weekly and monthly with insights and suggestion with the stakeholders
• Assist in recruiting, training and onboarding new team members
• Collaborate with cross functional teams to close the feedback and engage for new requests (Campaigns, Product, Business Intelligence and Support)
• Ensure that the team is meeting the compliance requirements (Scripts, Regulations and Quality Standards)
• Stay ahead with competitor analysis

What you will need:

• Minimum 3 years of experience as a Team Leader or a Team Manager managing Telesales Team for international clients (UK and Fintech/Banking experience would be a plus)
• Strong knowledge of outbound sales techniques, objection handling and data analysis
• Excellent communication, interpersonal, sales and coaching skills
• Result oriented with a strong track record of meeting and exceeding sales targets
• Familiarity with CRM’s, dialers and call monitoring tools
• Ability to work in dynamic, fast-paced and target driven environment
• Self starter and highly motivated
• Experience with Insurance is considered an advantage

Key Performance Indicators

• Daily/Monthly Sales Target
• Call Quality Score
• Conversion Rates
• Call Metrics (AHT, ATT, Occupancy)
• Attendance and Adherence
• Agent Retention and engagement

WHAT YOU WILL GET IN RETURN

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 24 days Annual leaves
• Family & Friendly Leaves
• WOO policy allows remote work for up to 90 days a year