Delivery Principal

About thinkbridge

thinkbridge builds the business systems growing companies run on: ERP replacements, connected systems, AI agents inside real workflows and modernized legacy software. We have built custom software for growing companies for more than 12 years.

Today we deliver every system with thinkOne, our method that pairs our experts with our agentic engineering and delivery platform. The platform writes much of the code. Our people understand the client's business, work out the right solution and take it to production. A typical system goes live in about four months. Our commitments to clients are written into the contract before a build starts.

Why work at thinkbridge

• About 80% of the job is thinking and problem solving: the rest is building.
• Our clients stay with us for four to five years on average, so you get to know their business well.
• Part of the working week is set aside for learning, so it doesn't eat into your evenings.
• You can move into a different role inside thinkbridge.
• We are Great Place to Work Certified and have an employee NPS above 90.

Benefits

• Work from anywhere.
• Shape your day around your life, as long as the work lands on time.
• Take time off when you need it.
• A work laptop of your own, set up the way you like it within our security guidelines.
• Weeks when the team gets together in person to work side by side.
• Learning time in working hours, and paid certifications.

Role Overview

We are seeking a Delivery Principal; you will transform how our clients work by uncovering hidden inefficiencies and designing systems that cut wasted time and unlock growth. You will lead discovery sessions to map current chaos, then architect future-state workflows that executives can understand and our developers can effectively build. Working alongside Project Managers and Automation Developers, you will be technical enough to design systems that work, but business-savvy enough to sell the vision, without getting bogged down in the actual implementation.

What You'll Do

• Lead and communicate strategic discovery to surface bottlenecks, quantify impact, and understand priorities with client stakeholders from frontline staff to C-suite.
• Model current-state processes and data flows, then sketch future-state workflows that take advantage of better tools, data, and automation.
• Evaluate and select the right mix of SaaS, AI, and integration options, balancing speed, cost, and scalability for each client's unique context.
• Draft phased implementation roadmaps that guide our development teams and keep executives bought in throughout the transformation.
• Translate technical trade-offs into clear narratives that move both CFOs and developers, without getting lost in jargon.
• Coach client stakeholders through change, building champions and addressing concerns as new systems roll out.
• Partner with our Automation Developers to validate designs, test edge cases, and ensure delivery hits the mark.

What we expect from you

• Technical teams respect your designs because they're grounded in reality and well-documented.
• Business leaders trust your judgment and cite your insights in their own presentations.
• Clients adopt your blueprint, see measurable gains, and come back asking "what else can we build together?"
• Implementation runs on time and on budget because your workflows and requirements are clear and grounded.
• Developers can understand and quote your data diagrams without rewriting them.
• You become the go-to advisor executives invite into strategic discussions.

Requirements

• Must have 8+ years of combined experience spanning technical consulting, hands-on process design, and end-to-end solution delivery, built on a foundation of 3+ years in software development followed by 5+ years in client engagement, product management, and delivery transformation within consulting, agency, or internal transformation environments.
• Process design mastery: You can diagram complex workflows and spot bottlenecks quickly, whether using formal frameworks or digital whiteboards.
• Systems thinking and data architecture: Comfortable with relational schemas, API patterns, and designing clean hand-offs between systems without getting lost in technical weeds.
• SaaS market fluency: You track the shifting landscape and know when to recommend existing tools versus custom builds across CRMs, ERPs, and automation platforms.
• Cross-industry experience showing you can learn new domains quickly and get to the heart of what matters: process, people, and tools.
• Strong facilitation and communication skills with proven ability to lead stakeholder interviews and earn trust up to the C-suite. Technical literacy around integrating tools and workflows and modern automation, with understanding of when to use no-code versus custom development.
• AI and automation expertise: You must have the ability to identify practical AI applications and have built demos or use cases that helped non-technical leaders see the possibilities.

Good to have

• Hands-on familiarity with popular no-code tools like Zapier, Airtable, or Make that our clients use.
• Familiarity with CRM and ERP platforms, including common implementation and integration challenges. Understanding of how growing companies evaluate budgets, timelines, and resource requirements when adopting new technology.
• Basic SQL or Python skills for quick data analysis or proof-of-concepting.
• Experience helping non-technical teams adopt new workflows without overwhelming them.

thinkbridge is an equal opportunity employer. We hire on skills and character, and we treat every applicant fairly.