Senior Director, Client Services

About the team:

The Trade Desk's Channel Partners team is hiring a Senior Director of Client Service to lead a front-line team of Account Managers and Traders, and act as a strategic, in-market leader for one of our largest Channel Partners. This role blends people leadership, revenue oversight, and cross-functional partnership with Product, Engineering, and Business Development.

What you'll do:

• Lead and grow a multidisciplinary client services team (Account Managers, Traders) supporting our Managed Service Provider (MSP) portfolio within Channel Partners.
• Own senior leadership relationships and act as a primary escalation and in-market executive across this business.
• Drive partner success metrics: revenue growth, adoption of API endpoints/features, conversion/ROI, and SLA adherence.
• Collaborate with Product and Engineering to communicate partner needs, prioritize API/product roadmap items, and validate releases with partners.
• Establish and enforce best practices, playbooks, onboarding processes, and QA for partner integrations and campaign operations.
• Hire, mentor, and develop managers and ICs; set team goals, performance metrics, and carry out regular performance reviews.
• Create and present executive-level reporting and forecasts to internal stakeholders and partners; translate data into actionable strategies.
• Lead cross-functional programs (onboarding, go-to-market launches, feature pilots) to accelerate partner time-to-value.
• Manage risk and escalations proactively (technical, commercial, compliance), ensuring timely resolution and partner satisfaction.

Who you are:

• Bachelor's degree or higher.
• Hands-on experience with TTD's platform preferred.
• 10+ years in programmatic advertising, digital media, or ad tech with strong exposure to partner/agency relationships; minimum 6+ years managing client-facing teams.
• Deep understanding of programmatic ecosystems, API integrations, and campaign optimization workflows.
• Demonstrated success managing technical integrations or working closely with engineering/product teams.
• Strong analytical skills and comfort with metrics-driven decision-making (SQL, Excel, BI tools preferred).
• Excellent client-facing communication and executive presence.
• Proven ability to influence senior partners and cross-functional stakeholders.
• Track record of hiring, coaching, and scaling high-performing teams.
• Proven leadership skills with the ability to set goals, measure performance, hold teams accountable, and provide actionable feedback.

Job Requirements:

Bachelor's degree (U.S. or foreign equivalent) in Marketing, Marketing Management or related field and eight (8) years of experience in the job offered or related role. Must have three (3) years of sales experience working for an online publisher, ad network, ad exchange, ad server, or senior agency. Must have three (3) years of experience meeting company revenue goals, including developing strong client relationships at media agencies, pitching capabilities and customizing ad tech products and services to meet their programmatic needs, and using Salesforce to track and report revenue. Must have three (3) years of communication experience, including speaking with C-level clients to pitch ad tech products and services within a large media agency. Must have three (3) years of negotiation experience including building commercial endeavors and rate cards for a media agency client. Must have one (1) year of experience creating relationships with decision-makers at enterprise client level, including having directly sold media or ad tech services to programmatic teams and Strategic Investments teams. Domestic travel required up to 10% of the time to visit client sites.

Job Duties:

Be the primary contact for customers and be in regular communication with customers to assess customer satisfaction and react to any issues. Compile industry trend data and campaign and spend data from various platforms to assemble client facing materials for the purpose of selling through products. Collect and analyze data related to customers target demographics and users, advising them on best practices of reaching intended audience. Use various platforms to analyze spend and marketing activity data to present back to customers to illustrate successful use of product. Help companies form their marketing strategy as it relates to digital and programmatic channels. Forecast all potential activity for customers and analyze various trends in marketing spend for those partners helping them to optimize activity. Responsible for being expertly aware of customers competitors, helping them to create unique marketing strategies. Closely monitor industry trends and trade literature to expertly speak to customers about state of the industry and guide them to adapt strategies. Attend trade conferences to meet with customers and prospective customers educating them on company software. Develop and implement various procedures for company teams to service customers.

Compensation and Benefits:

The base salary range for this role is $135,400 - $248,300 USD. Salary listed in the requirements section is $117,042 - $179,400/year. Compensation may include stock-based compensation grants, variable incentives, and commissions. Benefits include comprehensive healthcare (medical, dental, and vision), a 401k plan with company match, short and long-term disability coverage, basic life insurance, well-being benefits, tuition reimbursement, parental leave, sick time of 1 hour per 30 hours worked, vacation time up to 120 hours in the first year and 160 hours thereafter, around 13 paid holidays per year, and an Employee Stock Purchase Plan.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs.