Customer Success Manager - Health and Wellness

Customer Success Manager | Health & Wellness Manufacturing

Build Relationships. Drive Growth. Be Part of Something Bigger.

If you're the type of person who thrives on building relationships, loves being around people, and wants to be part of a company where culture isn't just a buzzword—keep reading.

We're partnering with a rapidly growing health & wellness manufacturer that's redefining what it means to be part of a team. This isn't a corporate environment where you're just another employee. It's a collaborative, energetic group of people who genuinely enjoy working together, celebrating wins together, and building something meaningful together. This is an onsite opportunity for someone who loves being in the office, feeding off team energy, and working directly with customers, vendors, and internal teams to bring innovative wellness products to market. Even better? This role is designed to grow into a Business Development position with significant earning potential and the opportunity to nearly double your compensation over time.

What You'll Be Doing

As the primary liaison between customers, vendors, and internal teams, you'll wear multiple hats and play a critical role in keeping projects moving and relationships thriving.

Responsibilities

• Serve as the day-to-day point of contact for customer accounts and key vendor relationships
• Coordinate product launches and customer projects from concept through completion
• Partner closely with R&D, operations, production, and leadership teams
• Manage timelines, project updates, quotes, cost sheets, and customer communications
• Handle customer calls, meetings, tastings, and rollout discussions
• Navigate challenges, delays, and shifting priorities with professionalism and urgency
• Track project milestones and ensure deliverables stay on schedule
• Build long-term customer relationships that drive repeat business and growth
• Attend trade shows, industry events, and customer meetings as needed
• Become a trusted advisor to clients while helping expand account opportunities

Who We're Looking For

We're not just hiring experience—we're hiring personality, ambition, and attitude.

You might be a fit if you are:

• Naturally outgoing and relationship-driven
• Highly organized and able to juggle multiple priorities
• Comfortable speaking with customers, vendors, and executives
• Competitive, ambitious, and motivated by growth opportunities
• Passionate about health, wellness, supplements, nutrition, or consumer products
• Adaptable and able to pivot quickly in a fast-moving environment
• Someone who thrives in a collaborative, team-oriented culture
• Excited about working onsite and being part of a close-knit team

Preferred Background

• 1-5+ years of experience in Account Management, Customer Success, Business Development, Sales, Client Services, or Project Coordination
• Experience within health & wellness, nutraceuticals, supplements, manufacturing, consumer products, distribution, or related industries
• Strong customer-facing and relationship-building experience
• Experience supporting projects, accounts, or product rollouts is highly desirable

Why People Love Working Here

Culture First

• Happy Hour Fridays
• Pickleball Tuesdays
• Team outings and company events throughout the year
• Collaborative, energetic environment where people genuinely enjoy working together
• Leadership team that is invested in employee success and career growth

Career Growth

• Clear pathway into Business Development
• Exposure to customer strategy, product launches, operations, and leadership
• Join a company experiencing explosive growth
• Opportunity to significantly increase earnings as responsibilities expand

Benefits & Perks

• Medical coverage through Florida Blue
• Dental and Vision coverage through SunLife
• 401(k) with company match up to 6%
• Paid Time Off
• Paid Holidays
• Professional development and growth opportunities
• Supportive leadership with a hands-off management style
• Work with products making an impact in the health & wellness space

If you're looking for a role where your personality matters just as much as your experience, where you'll build meaningful relationships every day, and where your career trajectory can accelerate quickly, we'd love to connect.