Executive, Customer Success

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable.

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

A DAY IN A LIFE

At Teleport, we’re building toward IPO — and that means doing the boring things well. Execution, discipline, and follow-through matter as much as big ideas.

Your day will be varied, often crossing functions, but most of your time will focus on delivering results, owning your scope end-to-end, making fast, data-informed decisions, and following through on fundamentals like reporting, documentation, and processes.

How we work matters as much as what we achieve. Doing the basics right, every time, sets us up for success.

Responsibilities

• Manage air cargo reservations and bookings with accuracy and efficiency. (Preferred Smart kargo experience)
• Review bookings / identify gaps and ensure timely resolution.
• Train and support customers in adopting Teleport Cargo (TC) processes and systems.
• Follow up proactively on booking confirmations and shipment status.
• Act as the primary point of contact for assigned customers.
• Build and maintain strong customer relationships.
• Handle customer inquiries, requests and escalations promptly.
• Coordinate with Sales, Operations, Product and Support teams to ensure service excellence.
• Monitor customer satisfaction and drive continuous improvement.
• Support customer onboarding, retention and business growth initiatives.
• Perform any additional duties assigned by the Reporting Manager.