Senior Technical Documentation Specialist

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Summary:

The Senior Technical Documentation Specialist leads the creation and strategy of high-impact technical content across multiple products and audiences. This role partners closely with cross-functional teams to ensure documentation is technically accurate, user-focused, and aligned with business and product goals. The ideal candidate is a seasoned technical writer who can drive complex content initiatives, mentor others, and elevate documentation standards across the organization.

Duties & Responsibilities:

• Own the end-to-end documentation process for complex features and systems, from planning to publication
• Collaborate with product managers, engineers, designers, and support teams to gather information and shape content strategy
• Critically evaluate requirements by asking the right questions to gather complete and precise information.
• Write and maintain user guides, product documentation, API references, and onboarding materials for a variety of audiences
• Define and enforce documentation standards, templates, and workflows across the team
• Review and mentor contributions from junior writers and SMEs to ensure consistency and quality
• Contribute to knowledge-sharing initiatives and help evolve the documentation function as a strategic partner

Qualifications:

• 6–8 years of experience in technical writing or content development in a software or SaaS environment
• Proven ability to manage multiple documentation projects with competing deadlines
• Expert-level proficiency with documentation tools and systems (e.g., Confluence, Git, Markdown, CMS platforms)
• Strong understanding of technical concepts, APIs, and software development processes
• Excellent communication, project management, and collaboration skills
• Bachelor’s degree in English, Communications, Technical Writing, Computer Science, or a related field