Senior Product Manager

About the Role

We're hiring a Senior Product Manager to drive AI and systems strategy across the Service value chain, scheduling through invoicing, for the dealership users who actually repair vehicles. You'll own high-visibility capabilities that cut manual steps and review time for BDC agents, technicians, and service advisors, so they can spend their time on the work that actually needs a human.

This role is built for someone who thinks like a systems architect even though you're not writing the architecture yourself. You've shipped AI/ML product before. You understand how integrations and backend systems actually behave under load, not just in theory. And you bring enough seniority to set the framework, not just fill in a roadmap someone else built. Our team, known internally as the JiraHunters, values precision, attention to detail, and a relentless focus on solving hard problems properly the first time.

What You'll Do

• Own the end-to-end product lifecycle for AI/ML-powered Service capabilities across Scheduling, Repair Order Management, Parts Operations, Technician Workflows, and Invoicing

• Partner directly with ML/AI engineers to identify, prioritize, and productize AI use cases. You're in the room for the model conversation, not briefed on it afterward

• Define the success metrics that matter: accuracy, adoption, time saved, workflow efficiency, and hold the roadmap to them

• Design solutions that scale across dealership sizes, service volumes, and regional requirements without falling apart at the edges

• Set the systems design and framework standards other PMs on the team build against

• Use data to decide what to build next, not gut feel dressed up as a roadmap

What You Bring

• 8+ years of Product Management experience owning customer-facing SaaS products

• 2+ years of hands-on AI/ML product management experience: building ML-powered features, working directly with data scientists or ML engineers, understanding the model lifecycle end to end. This is required, not preferred

• Strong systems design and product architecture skills. You can design a scalable, extensible technical solution and explain why it's the right one. Non-negotiable for this role

• Experience leading distributed onshore and offshore teams

• Strong business acumen and the judgment to prioritize ruthlessly when everything looks urgent

• Excellent written and verbal communication, with the ability to partner closely with ML/AI engineers, design, data science, and GTM

Good to Have

• Experience in automotive service or aftermarket, or with dealer/OEM service workflows

• Understanding of diagnostic workflows, scheduling systems, or parts catalog systems

• Hands-on experience with LLMs, NLP, or recommendation systems

• Familiarity with responsible AI principles and model explainability

• Background in operations research, process optimization, or workflow automation