Senior Manager, Operational Programs

About Talkiatry:

Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care.

You will:

• Run high-priority programs. Own the day-to-day of the programs behind our care model, from clinician onboarding to network support. Keep them reliable, troubleshoot what breaks, and hold clear accountability for how they perform.

• Turn data into insight, and insight into action. Own the analytics your programs run on. Build the dashboards and reporting, dig into the numbers to find what's driving performance, and translate what you find into decisions the team acts on.

• Fix the system, not just the symptom. Take an initiative from problem definition through launch and measurement. Diagnose the root cause, simplify manual and fragmented processes, cut redundant work, and design workflows.

• Automate what doesn't need a human. Find the repetitive, resource-heavy work and replace it with automation, AI, and better tooling, so a lean team can run a large operation. Learn the systems fast and partner with Data, Product, and Engineering to build.

• Drive it across the org. Align stakeholders, run the workgroups, clear the blockers, and lead the change management that gets your work adopted and kept. Measure it the way we do: a clinician ramped sooner, time given back to patient care, or more patients served without stretching the team thinner.

You have:

• Quantitative and rigorous. You're fluent with metrics, dashboards, and spreadsheets, and you turn data into a clear narrative for people at every level of analytical comfort. You let the numbers set the priorities.

• Builder-operator. 4-6+ years in consulting, operations, program management, or implementation. You like running the nuts and bolts of a business, you're as comfortable deep in a workflow as you are zoomed out on the system, and you create structure where there isn't any.

• Systems thinker. You see how workflows, data, tools, and stakeholders connect, and you use that to build change that lasts instead of fixes that don't.

• Automation and AI instinct. You reach for automation and AI and tooling before you reach for more headcount. You're genuinely curious about new technology, including AI, and quick to learn a new system and put it to work.

• Cross-functional operator. You get work done through people who don't report to you. You align stakeholders, hold momentum across messy initiatives, and earn trust through preparation and follow-through, not title.

• Motivated by the mission. You care about mental health and want your work to show up as better care for patients and a better experience for clinicians.

Preferred

• Experience in healthcare, behavioral health, or another regulated, high-growth environment

• Familiarity working within an EHR

• Hands-on experience with automation or no-code/low-code tooling