Intern - Brand and Community Marketing

About the role

Help build SparrowDesk’s brand through content, conversations, and events. You’ll work with our marketing team to connect with customer support professionals and explore community-building ideas, with guidance and support along the way.

What you’ll do

• Help create and publish LinkedIn posts and engage in relevant conversations.
• Research customer support leaders, industry professionals, and potential speakers.
• Assist with speaker outreach, scheduling, and follow-ups for interviews and talks.
• Help prepare and coordinate online sessions, including recording and publishing.
• Help turn interviews and discussions into posts, short videos, and useful content, with production support.
• Research community-building ideas and help the team test them.
• Support the planning and coordination of webinars, meetups, and events.
• Keep content calendars and outreach lists updated, and help track audience engagement.

What we’re looking for

• Strong written and verbal communication skills.
• Good conversational skills: you listen well, ask thoughtful questions, and put people at ease.
• Comfort reaching out to new people and a willingness to build confidence through practice.
• An interest in writing clear, engaging content and learning how LinkedIn works for brands.
• Good organizational skills and consistent follow-through.
• Initiative, a willingness to ask questions, and openness to feedback.
• Curiosity about customer support and the people working in it.
• Content, event, or community experience from clubs, volunteering, or personal projects is a bonus.
• Willingness to learn new tools and try different approaches. Prior professional experience is not required.