Sr Client Success Manager

What you will do:

• Manage relationships with Storable's key Clients to drive product adoption, renewals, and Client satisfaction by delivering consistent value.
• Consult with client and collaborate on onboarding plans unique to each client.
• Set-up and configure customer accounts with extreme accuracy as needed in partnership with Implementation.
• Strategize with clients on an ongoing basis and manage account customization to ensure alignment with their business goals.
• Secure executive visibility into Storable’s business results and strategic initiatives.
• Identify patterns in Client usage to improve product adoption and organizational effectiveness.
• Partner with Storable’s product and engineering teams to translate Client feedback into actionable product requirements.
• Share strategic insights and operational best practices across the Client Success organization and the broader Storable team.
• Utilize CRM tools to accurately track Client interactions and progress.
• Facilitate and participate in Client business review meetings to ensure alignment and success.
• Communicate overall Client health and escalate at-risk accounts when necessary.
• Provide timely and constructive feedback to peers and internal stakeholders to foster an open, collaborative work environment.
• Coordinate between internal teams and clients to ensure smooth communication, scheduling, and execution of initiatives.

What you will need:

• Proficient in Google Workplace (Gmail, Docs, Sheets, Slides, Drive, etc.)
• Exceptional presentation skills, comfortable leading large group presentations and product demonstrations.
• Strong ability to translate complex business problems into technical solutions, and communicate those to both technical and non-technical audiences.
• Strong Client empathy with a focus on client success and relationship building.
• Proven ability to partner with clients to understand current and future business challenges, translating them into actionable people, product, and process strategies.
• Deep understanding of SaaS implementations and the ability to lead operational improvement initiatives.
• Ability to work effectively with internal and external stakeholders, including senior management and cross-functional teams.
• Strong documentation, follow-up, and expectation management capabilities.

Preferred Skills/Knowledge/Abilities:

• 7+ years of experience in client success, account management, or related roles within the storage or SaaS industries.
• Experience with SaaS and storage industry solutions, with a deep understanding of operational reporting and improvements.
• Project management experience, with the ability to lead discovery workshops and manage large-scale initiatives.
• Ability to travel as required to Client sites and company locations.

Physical Requirements:

• Ability to participate in virtual or in-person training sessions, presentations, and meetings.
• Ability to work extended hours as needed.