Lead Architect

Key Responsibilities

Leadership & Organization

• Build, scale, and lead a high-performing engineering organization across GCC (India).
• Establish robust hiring pipelines, mentoring frameworks, and performance management practices.
• Drive a unified global operating model with clearly defined sprint cadences, OKRs, and governance rhythms.

Platform Ownership & Delivery

• Own and execute the Salesforce roadmap across Sales Cloud, Service Cloud, CRM Analytics, and enterprise integrations.
• Deliver and scale AI-driven capabilities, including Agentforce and Einstein-powered experiences.
• Lead modernization initiatives such as case management transformation and workflow automation.

Platform Transformation & Integration

• Rationalize overlapping tools, eliminate technical debt, and consolidate workflows onto Salesforce.
• Partner with Data Engineering to centralize enterprise analytics leveraging Snowflake and Data Cloud.
• Design and implement secure, scalable integrations across Salesforce and enterprise platforms.

Engineering Excellence & Governance

• Establish and enforce DevSecOps standards, CI/CD pipelines, and release governance practices.
• Drive Salesforce Center of Excellence (CoE) standards, including coding practices, test automation, and documentation discipline.
• Ensure platform stability, scalability, data integrity, and adherence to governance frameworks.

Stakeholder & Partner Management

• Partner with Sales Operations, Customer Service, Finance, and Product teams to align priorities and deliver outcomes.
• Manage SI/ISV partners to accelerate delivery and innovation.

What You Bring

• Proven leadership in building and inspiring high-performing, distributed engineering teams.
• Demonstrated ability to drive large-scale platform transformations and cross-system initiatives.
• Deep expertise in Salesforce architecture, development, governance, and platform best practices.
• Strong focus on engineering quality, automation, documentation, and operational rigor.
• Excellent communication and stakeholder management skills with the ability to influence senior leadership.