Technical Manager

As a Technical Manager, you will lead and grow a high-performing engineering team responsible for Staples Print's full-stack applications, automation quality engineering, and platform reliability. You will own the end-to-end delivery of complex initiatives spanning .NET/C#, React, QA automation, and Java services.

Duties & Responsibilities

• Design, architect, and develop scalable full-stack applications using .NET / ASP.NET Core (C#) on the backend and React / TypeScript on the frontend.
• Define and enforce system architecture patterns for distributed, microservices-based, and event-driven systems.
• Develop and optimize RESTful APIs, microservices, and integrations with messaging platforms (Azure Service Bus, Kafka, or Solace).
• Integrate AI-backed APIs and LLM services into platform features such as personalization, intelligent search, and AI-assisted order workflows.
• Design secure, scalable integration patterns for consuming AI/ML APIs and services within the application stack.
• Apply prompt engineering techniques and implement output validation for LLM API responses.
• Collaborate with data and analytics teams to consume ML model outputs via APIs.
• Champion responsible AI practices including bias awareness, content moderation, rate limiting, cost controls, and auditability.
• Use AI-assisted development tools (GitHub Copilot, Azure AI) to accelerate delivery across the engineering team.
• Lead design reviews, code reviews, and technical spikes; champion best practices in code quality, security, and performance.
• Mentor junior and mid-level engineers through pair programming, design discussions, and code feedback.
• Collaborate with product managers, UX designers, data teams, and platform engineers to translate business requirements into technical solutions.
• Drive CI/CD practices, automated testing strategies, and release readiness across the team.
• Monitor production systems, diagnose performance and reliability issues, and lead root-cause analysis and resolution.
• Contribute to technical documentation, architecture decision records (ADRs), and runbooks.
• Participate in sprint ceremonies, backlog grooming, and capacity planning.

Requirements

• Bachelor's degree in computer science, Information Systems, or a related field, or equivalent experience.
• 11-14 years of total software engineering experience, with at least 4 years directly managing engineers across a full-stack team.
• Demonstrated ability to own and deliver large-scale engineering initiatives end-to-end.
• Strong architectural mindset with experience in distributed systems, microservices, RESTful APIs, event-driven architectures, and cloud-native platforms on Azure.
• Deep hands-on background in .NET / ASP.NET Core / C# and a strong working understanding of React and modern JavaScript/TypeScript.
• Solid understanding of QA automation principles, including test pyramid, Selenium, Playwright, and API/integration test strategies.
• Proven track record of building and developing engineering teams: hiring, performance management, coaching, and retention.
• Proficiency with CI/CD tooling (Azure DevOps, GitHub Actions) and modern DevOps practices.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving skills with a data-driven approach to team health and delivery metrics.
• Experience with the full SDLC and Agile ceremonies.

Preferred Qualifications

• Master's degree in Computer Science, Engineering, or a related field.
• Working knowledge of Java and Spring Boot.
• Hands-on experience with Generative AI, LLM APIs, and AI-assisted developer tooling.
• Experience with load and performance testing frameworks such as JMeter, Gatling, or k6.
• Experience managing distributed teams across onshore/offshore or GCC model structures.
• Experience with observability tooling such as Splunk, Application Insights, or Dynatrace.
• Familiarity with Blazor for .NET-based frontend development.
• Experience with secure application development and DevSecOps principles.