Principal AI Product Manager

Role Overview: We're looking for a Principal AI Product Manager who's equal parts strategist, builder, and visionary- someone who wants to shape the future of AI in customer experience. In this role, you'll lead the development of our Voice AI platform and its go-to-market strategy. This is a high-ownership role and an opportunity to define product strategy, scale infrastructure, and empower developers and businesses to build with SquadStack's AI capabilities.

What you'll be doing: Product Strategy & Vision

• Define and lead the roadmap for our Voice AI platform, aligning product initiatives with the company vision.
• Work with leadership to translate abstract ideas into product strategy and modular platform offerings.
• Stay ahead of trends in LLMs, agentic workflows, voice AI, and platform ecosystems.

Product Development & Execution

• Collaborate with engineering, design, and data science to ship high-quality, high-leverage products.
• Translate user needs into APIs, SDKs, and platform components that external teams can build on.
• Lead the product lifecycle end to end, from problem discovery to post-launch iteration.

Go-to-Market & Ecosystem Building

• Design a thoughtful GTM strategy with business teams: pricing, positioning, self-serve onboarding, and documentation.
• Work closely with sales, marketing, and success to drive adoption across enterprises and SMEs.
• Gather feedback from early adopters, devs, and internal users to iterate fast.

Stakeholder Management

• Serve as the product bridge across internal teams (infra, sales, CX ops).
• Evangelise platform thinking across the company, driving clarity on where we build vs expose.

What We Want: Required

• Minimum 8 years of product management experience in SaaS, AI/ML, or platform products, with a track record of owning complex, customer-facing products end to end.
• Ex-engineers or Technical/ Data Background (but now product-focused)
• Understand AI native or workflow orchestration products
• A bias toward being in the product: you read traces, write prompts, test agent flows, and demo the work yourself.
• Can marry infra thinking with product-led GTM, and build for both enterprise and SME/long tail devs
• Clear, compelling communication; can explain complex concepts to both engineers and execs.

Preferred

• You've worked in adjacent spaces like CCaaS, CPaaS, CRM, sales engagement, or conversation intelligence and understand how reps, managers, and ops teams actually work.
• You have founder instincts; you've operated lean, made fast calls, and owned the outcome.
• Exposure to LLM tooling, voice AI, or agentic workflows.

Logistics

• Compensation: Competitive!
• Joining: ASAP!
• Location: Noida

Why join us?

• Build at the cutting edge of AI & CX
• Work with a high-context team that values speed, clarity, and ambition.
• Influence not just product, but company direction; PMs become revenue drivers at our org
• Competitive salary, ESOPs, and the opportunity to own a large surface area of impact.