Warehouse Area Manager

How you will achieve success:

• Operational Execution: Lead day-to-day shift operations across inbound receiving/stow or outbound pick/pack/ship, ensuring strict adherence to customer service-level agreements (SLAs) and quality metrics.

• Continuous Improvement: Identify operational bottlenecks, eliminate waste, and implement Lean/continuous improvement initiatives to optimize cost-per-unit, fulfillment speed, and inventory accuracy.

• Team Leadership & Development: Coach, mentor, and build a culture of accountability among shift leads and fulfillment associates. Conduct structured 1-on-1s, drive talent retention, and cultivate internal promotion pipelines.

• Capacity Planning & Carrier Coordination: Partner with supply chain planning and freight carriers to balance labor forecasting against inbound/outbound volume and yard capacity.

• Cross-Functional Communication: Serve as the direct operational point of contact for external marketplace partners and carrier reps to resolve exceptions, transit delays, and vendor compliance discrepancies in real time.

• Safety & Standards Compliance: Champion a zero-incident culture by enforcing safety protocols, auditing standard operating procedures (SOPs), and maintaining high 5S facility standards.

What experience will help you in this role:

• Leadership Experience: 2–4 years of direct supervisory experience managing hourly frontline teams, preferably in a high-volume fulfillment center, distribution hub, or manufacturing environment.

• Analytical & Data Competency: Intermediate to advanced proficiency in Excel/Google Sheets (pivot tables, VLOOKUPs, data modeling) with a demonstrated ability to interpret production metrics to make shift-level labor adjustments.

• Process Documentation: Practical experience in process mapping, drafting standard operating procedures (SOPs), and training diverse workforces to standardized work instructions.

• High Emotional Intelligence (EQ): Demonstrated ability to deliver constructive feedback, resolve floor conflicts constructively, and foster an inclusive, high-performance team culture.

• Operational Flexibility: Willingness to work non-standard shifts, including peak-season surges, alternating weekends, or extended hours as business volume dictates.