SSSPL - Implementation Analyst

Job Description

Title: Implementation Analyst

The Implementation Analyst will be responsible for supporting new client on-boarding operations. Establishing billing access, account creations, coding, and invoice retrieval. Gathering and analyzing customer data for pre and post implementation activities. The analyst will work closely with the vendors, clients and internal groups.

Responsibilities:

On-boarding: 30%

• Support the implementation process, from kick-off to completion
• Create, modify and update the vendors and accounts for each client
• Define hierarchies, allocate the costs and parsers to accounts
• Manage the billing settings and retrieval methods
• Co-ordinate with clients, vendors, Operations, Audit and Production teams
• Gather invoices by email/phone and upload

Billing access: 30%

• Foster positive relationships with key vendors to facilitate effective communication, billing access and issue resolution
• Understands telecom billing concept and practices
• Act as a liaison between Bruin's clients and vendors
• Register the accounts in vendor portals to obtain portal and e-billing access
• Manage customer requests and escalations
• Track disputes and follow through to achieve the desired results on time

Reporting and Documentation: 20%

• Maintain a shared and easily accessible repository of Vendor Contact Information, Escalation Listings, and Portal Access
• Track and report on vendor engagement activities, including the status of open action items
• Maintain accurate records and documentation related to vendor interaction

Product Development and Enhancements: 10%

• Identify opportunities for system improvements in relation to billing operations and implementation
• Improve the time it takes to implement and on-board customers.
• Work with development to build and improve on bots to pull invoices from the portal and emailbox against expense management system

Requirements

• 3+ years in the Telecommunications field
• 2+ years interacting with Telecommunications vendors in relation to billing
• Experience with telecom billing, finance and vendor contracts
• Strong process implementation skills
• Strong communication skills – The ability to pick up the phone and reach out to any internal or external customer
• Ability to manage customer relations and expectations (Experience with F500 Customers a plus)
• Advanced knowledge of MS Office (Excel, Access, Outlook and Teams), SQL knowledge a plus
• Ability to multitask and meet stringent deadlines in a fast-paced work environment
• Extremely detail oriented and analytical