Solutions Delivery Engineer

What You Will Do

• Provide delivery leadership within the Solutions Delivery Engineering team, supporting engagement quality, consistency, and best practices.
• Act as a point of escalation for complex or high-impact engagements, helping guide resolution while remaining within defined service scope.
• Support and mentor other Solutions Delivery Engineers in the region through delivery reviews, knowledge sharing, and peer guidance.
• Contribute to the improvement of service templates, delivery standards, and internal documentation to strengthen consistency and scalability.
• Share delivery insights and recurring patterns with cross-functional partners to inform continuous improvement efforts.
• Serve as a communication filter for regional delivery topics, consolidating updates, risks, and escalations for review with the Solutions Delivery Engineering manager.

Core Solutions Delivery Engineer Responsibilities

• Deliver Sonatype service offerings in alignment with defined scope, success criteria, and delivery standards, including implementation, configuration, and structured customer guidance.
• Support product-focused migration activities by executing data and configuration tasks, validating completion, and ensuring alignment with target state requirements.
• Provide product-specific guidance, identify issues or risks, present available options, and perform troubleshooting within the engagement scope.
• Manage engagement timelines, expectations, communication, and documentation, and facilitate working sessions, reviews, and customer discussions.
• Collaborate with Customer Success, Sales, Support, and Product Management, and share field insights that inform product and service improvements.
• Maintain accurate plans, validation records, and engagement materials, provide complete handoffs to internal teams, and record activities for traceability and continuous improvement.

What We Are Looking For

• You are a US Citizen
• At least 8 years of experience in DevOps, cloud engineering, software delivery, or related work.
• Knowledge of repository management, artifact workflows, CI and CD tools, containers, and orchestration.
• Familiarity with AWS, Azure, or Google Cloud, modern build ecosystems, and SDLC.
• Ability to work with Groovy, Bash, Python, Helm, or YAML when required.
• Ability to lead customer engagements with clear communication, documentation, and ownership.
• Demonstrated experience providing delivery leadership, peer guidance, or escalation support within a regional or team-based delivery environment.

Nice to Have

• Experience with migration or modernization projects.
• Exposure to enterprise DevOps, software security, or supply chain practices.
• Experience working with global, cross-functional teams.
• Familiarity with SaaS delivery models or cloud-based deployment patterns.