Windows 365 / Intune / MECM Customer Engineer

Job Title: Infrastructure – Windows 365 / Intune / MECM Customer Engineer

Location: Bangalore/ Hyderabad

Duration: Full Time

Experience level: 8-20 years

Key Responsibilities:

• The Win365 / MECM (aka SCCM)/Intune Customer Engineer will work directly with customers, as a consultant and technical advisor to:
  • Design, Deploy, Review and Assess the health of the infrastructure and clients around Windows 365 service and associated configuration management requirements of these services
  • Upgrade, update and maintain the Win365 environment
  • Troubleshoot issues with infrastructure and clients
  • Tune and optimize for performance
  • Assist with reporting
  • Assist in setting up Management with Intune
  • Assist in planning, reviewing and troubleshooting Software Updates feature
  • Assist in planning, reviewing and troubleshooting Task Sequences
  • Provide training in all areas of Win365 and its ongoing management to ensure customer goals are met

Ideal candidate experience:

• 8+ years working as a depth expert and technology owner or consultant around virtual desktop infrastructure and modern endpoint management. Ability to present to multiple levels of customer leadership. Ability to act as a consultant and architect for multiple customers. Win365/Windows Desktop using associated modern management tooling. Package/Application creation. Desktop OS Upgrades using different approaches. Intune and Co-Management experience

Technical Skills Requirements: Microsoft Win365/VDI/ Endpoint Configuration Manager

Windows 365 and Desktop Upgrades

• Software Updates
• Compliance
• Software Distribution
• Security
• Intune
• SQL Server
• Report Development
• Network Troubleshooting