System Engineer-II

Role Overview

We are looking for an experienced and hands-on System Engineer to strengthen IT operations at our Hyderabad office, which supports a workforce of 185+ employees. The candidate will work alongside the existing site IT engineer and share full ownership of the site’s infrastructure, network, end-user computing, and IT security. The role requires a senior professional who can act as the L2/L3 escalation point, run the site independently when required, and drive standardisation, automation, and service-level improvements as the office grows

Key Responsibilities

Network & Infrastructure Management

• Own day-to-day administration of the site LAN/WAN, Wi-Fi, switches, firewalls, and VPNs supporting 185+ users.
• Configure and maintain firewall policies, VLANs, access rules, ISP links, and failover/redundancy.
• Administer the Windows Server environment – Active Directory, DNS, DHCP, Group Policy, and file/print services.
• Manage Microsoft Azure and Entra ID resources – virtual machines, storage, networking, NSGs, and conditional access.
• Proactively monitor network, server, and bandwidth health; perform root-cause analysis and capacity planning.
• Own backup schedules, restoration testing, and site-level DR/BCP planning and documentation.

End-User Computing & Microsoft 365

• Administer Microsoft 365 – Exchange Online, Teams, SharePoint/OneDrive, licensing, and mail-flow/security policies.
• Manage endpoints through Intune/SCCM – imaging, application deployment, compliance, and device policies.
• Drive monthly patch management and ensure antivirus/EDR coverage and compliance across all endpoints.
• Handle end-to-end onboarding/offboarding (laptops, accounts, access provisioning and revocation) for joiners and exits.

IT Support & Service Delivery

• Act as the L2/L3 escalation point for complex and critical incidents at the Hyderabad office.
• Share the ticket queue with the existing IT engineer, ensuring SLA adherence and continuous coverage during leave, shifts, and peak periods.
• Carry out problem management for recurring issues and implement permanent fixes.
• Prepare weekly/monthly reports on ticket volumes, SLA performance, and infrastructure health.
• Maintain the IT knowledge base and guide L1/helpdesk or support staff where applicable.

IT Security & Compliance

• Implement and enforce security baselines, access reviews, USB/DLP controls, and password/MFA policies.
• Support internal and external audits (ISO 27001 / SOC 2) by maintaining controls and producing evidence.
• Respond to security incidents, phishing reports, and vulnerability findings in a timely manner.

IT Asset, Vendor & Procurement Management

• Maintain an accurate inventory of IT hardware, software, and licenses for all 185+ users and shared devices.
• Manage the full asset lifecycle – procurement, assignment, repair, refresh, and e-waste disposal.
• Coordinate with vendors for procurement, AMC/warranty renewals, and SLAs; obtain quotes and prepare comparisons for approval.
• Work with the Facilities team on IT requirements for seating changes/expansion, structured cabling, meeting-room AV, CCTV, and access control systems.

Documentation & Continuous Improvement

• Maintain network diagrams, SOPs, runbooks, asset registers, and configuration records.
• Automate repetitive administrative tasks using PowerShell or other scripting tools.
• Collaborate with IT teams at other locations to standardise tools, processes, and configurations.