Senior Manager, Strategy & Operations, Global Revenue Enablement

In this role, you will:

• Design AI-Native Workflows: Partner directly with Technology & Systems engineering to audit, rebuild, and operationalize field and enablement workflows using frontier AI models, automated agents, and intelligent orchestration pipelines throughout the organization.

• Eliminate Operational Friction: Systematically dismantle manual bottlenecks across the GRE’s lifecycles, e.g. team to team handoffs, vendor relationships, technical business requirements scoping, and enablement content.

• Intelligent Tooling Deployment: Act as the lead technical sponsor for evaluating, piloting, and standardizing tool stack based on GRE priorities.

• Drive High-Impact Projects via Scrum: Lead and execute mission-critical technical programs using rigorous Scrum and Agile methodologies—running sprint planning, backlog prioritization, cross-functional standups, and retrospectives to ensure predictable, high-velocity delivery across distributed GRE teams

• Enablement as a Product: Treat operational enablement as an engineering-grade platform. Establish program telemetry, operational SLAs, and feedback loops to measure ramp time, operational velocity, and release velocity

• Portfolio Strategy & Intake: Run the strategic intake and prioritization engine for Technology & Systems team, filtering unstructured business demands into rigorous, measurable delivery roadmaps aligned to top-line outcomes.

• Executive Program Alignment: Coordinate and drive alignment cross-functionally across teams, managing communications, milestone delivery, and critical risk mitigations.

• Quote-to-Cash Optimization: Drive the multi-quarter technical program roadmap conversations for CPQ architecture (Salesforce) to accelerate GRE’s service/deal structuring.

• Packaging & Pricing Execution: Partner with Head of Customer Activation and lead the technical operationalization of enablement services/packaging, and API pricing models.

• Governance Automation: Partner with Finance, Legal, and Deal Desk to codify pricing rules, custom discounting thresholds, and contractual guardrails into automated rules engines, dramatically reducing manual approval cycle times.

• Downstream Systems Interoperability: Ensure seamless data synchronization across LMS, CRM, CPQ and usage-metering infrastructure for real-time contracting and provisioning.

• Operational Readiness: Ensure all systems (CRM, CPQ, billing, product telemetry, and field enablement repositories) are fully configured, tested, and validated prior to any public or gated release.

Required Skills:

• 10+ years of technical program management, business operations, or revenue systems leadership within high-growth technology, SaaS, or frontier AI environments.

• Proven IC5 Track Record: Demonstrated ability to drive multi-quarter enterprise programs across diverse teams (Engineering, Product, Legal, Finance, and Sales) with minimal direction.

• AI-First Fluency: Practical understanding of modern LLM APIs and agentic workflow orchestration.

• Deep Systems Fluency: Advanced expertise in the revenue technology stack: Salesforce (Enterprise CRM/CPQ) and data warehouses (Snowflake, BigQuery).

• Analytical Rigor: Ability in querying to derive insights and validate program ROI.