Senior User Researcher

What you’ll do

• Partner with product, design, engineering, and marketing leads to set priorities that make a meaningful difference for Snowflake’s customers.

• Become an expert on your customers’ needs and goals, your product area, and the business objectives your team is working toward.

• Lead qualitative and quantitative research, choosing the methods and level of rigor each decision demands.

• Make product and go-to-market decisions alongside your partners. Work through tradeoffs, build alignment, and carry decisions through launch and adoption.

• Combine customer research, product usage data, and prior findings to identify opportunities and understand what needs to change.

• Identify where AI can strengthen your research, apply it deliberately, and hold the results to a high standard.

What we’re looking for

• 5+ years of industry user research experience, with examples of decisions that changed because of your work and the customer or business outcomes that followed.

• Deep experience across qualitative and quantitative methods. You can explain how you chose an approach, what its limits were, and why the evidence was sufficient for the decision.

• A track record of earning the trust of cross-functional leads and working with them through difficult product or go-to-market tradeoffs.

• Experience connecting customer needs to product and business goals, including identifying opportunities that weren’t apparent from the initial question.

• Experience using product usage data alongside primary research to reach a more complete understanding of a problem.

• Examples of AI applications you’ve put into practice in your research work—and the judgment you used to decide where they belonged.